SlottiMonsteri Casino - Аккаунт игрока был заблокирован с задержкой.

Since the end of December, I have emailed their support several times, but also chatted with them and asked them to close my account. They have continued to keep the account open until yesterday when they finally closed it. There must be some form of responsibility where they are liable for payment, I still have all the emails and as I said, I have been able to deposit since the end of December until yesterday. I have also stated in writing that I have major concerns with the game and for that reason wanted to close it without a hearing.

Har sedan slutet av december i flera omgångar mejlat deras support men även chattat med de och bett de stänga mitt konto. De har fortsatt behålla kontot öppet fram till igår då slutligen stängde det. Måste väl finnas något form av ansvar där de blir betalningsskyldiga, har samtliga mejl kvar och har som sagt sedan slutet av december fram till igår kunnat sätta in. Har dessutom uttalat skrivit att jag har stora bekymmer med spel och av den anledningen viljat stänga utan gehör.

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Dear Miklos,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at [email protected].

Thank you very much for your cooperation.

Best regards,

Kristina