Slotuna Casino - Игрок считает, что вывод его средств задерживается.

Hello, good morning. I've been playing at this casino for two months and have been able to successfully withdraw several times, but since last week it's taken longer than usual for the money to arrive, as I can only withdraw 500 euros at a time. Today I go to the page and it tells me that withdrawals are blocked by the operator.

hola buenos días he estado jugando en este casino dos meses y he podido retirar con éxito varios retiros, pero ahora desde la semana pasada han tardado más de lo habitual en llegarme el dinero ya que solo puedo retirar de 500 euros en 500. y hoy entro a la página y me dice que los retiros están bloqueados por el operador.

Dear davidrojas96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

They also tell me that to speed up withdrawals it is necessary to keep the account active and now they have blocked the withdrawals I had pending.

también me dicen que para agilizar los retiros es necesario mantener activa la cuenta y ahora me han bloqueado los retiros que tenía pendientes

The problem remains the same and they have already sent me confirmation of the verification of my data and it has been 14 days.

el problema sigue igual y ya me han enviado la confirmación de la verificacion de mis datos y ya han pasado 14 dias

Dear davidrojas96,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received any refund. They sent me an email a few days ago stating that the account was already verified, but they still haven't responded and haven't made the transfer to my bank.

no, no me ha llegado ningún reintegro.me mandaron un correo hace unos días de que la cuenta ya estaba verificada pero siguen sin responder y sin hacerme la transferencia a mi banco

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear davidrojas96,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika