Snatch Casino - Доступ к аккаунту игрока заблокирован.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Slot machines me

Spielautomaten me

I got the assurance from the chat that everything was being processed, there is no if and but I won according to the regulations

Ich habe vom chat die Zusicherung bekommen das alles in Bearbeitung wäre ist da kein wenn und aber ich ganz nach Vorschriften gewonnen

So sorry that I'm only writing back now, I've only just managed it. Your summary is almost correct but I haven't been blocked or anything like that. I know the general rules of the casino very well. I've just been prevented from enticing myself in because of the alleged maintenance and since then I've tried three or four times to contact them by email and there's been no reply. It's really quite cheap and the money I've won there is a fraction of what I've spent there, so that's not okay. Of course I verified everything and I've even received several payouts within the last two months, although they weren't more than 150 or 250 euros.

Also sorri das ich jetzt erst zurück schreibe habe es erst jetzt geschafft Zu ihrer Zusammenfassung ist fast korrekt aber ich wurde nicht gesperrt oder sonstiges ich kenne die allgemeine Regel des Casinos sehr gut ich bin nur dran gehindert mich ein zulocken wegen der angeblichen Wartung und seit dem habe öfter als 3oder 4 mal versucht Kontakt per Mail aufzunehmen und es kommt keine Antwort es ist echt ganz billig und das Geld was ich dort gewonnen habe ist ein Bruchteil von dem was ich dort ausgeben habe des wegen ist das nicht inordnung ,sicher hatte ich auch jegliche verifiziert und ich habe sogar mindestens innerhalb 2 letzten Monate mehrere Auszahlungen bekommen die allerdings nicht mehr wie 150 oder 250 Euro waren

Problem not yet resolved but am in contact with casino

Problem noch nicht behoben aber stehe mit casino in Kontakt

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hello, so from day to day you are being mercilessly ripped off here, no money has arrived yet

Hallo also von Tag zu Tag wird man hier gnadenlos verarscht Geld ist bisher noch nichts angekommen

Please forward all the relevant communication between you and the casino to [email protected]. Thanks.

Dear Nico1511,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru