Spinanga Casino - Отказ игрока от участия в турнире отложен.

Payment requested on February 9, 2026. Repeatedly put off, and despite a written promise of 'highest priority escalation' on February 24, no payment has been received. Support only sends boilerplate responses.

Auszahlung beantragt am 09.02.2026. Mehrfach vertröstet worden, trotz schriftlicher Zusage einer 'Eskalation mit höchster Priorität' am 24.02. keine Zahlung erhalten. Support schickt nur Textbausteine.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Dego91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play to accumulate your most recent winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dego91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika

We’ve reopened this complaint at the request of Dego91. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following message:

Unfortunately, I have to reopen/update this case. After the initial payment was made following considerable pressure, Spinanga Casino has reverted to its old pattern of delays.

The payment of €500 dated March 5, 2026 (ID: 2bd41fb6-769c-4653-9065-5dfa8387658f) has been outstanding for over 8 days. The processing time stipulated in the terms and conditions, 3-4 business days, has once again been exceeded.

My remaining balance is €12,000.

Instead of processing the payout, a VIP manager (Donny) contacted me and offered me €2,500 cashback bonuses, obviously to induce me to cancel the payout and continue playing.

I am again requesting support from Casino Guru, as the casino appears to be systematically attempting to prevent the payout of large winnings through time delays.

Could you please clarify how many pending withdrawal requests are currently in your account? Please specify the dates when you submitted these requests, the amounts requested, and the payment methods you selected. Thank you for your cooperation.

Hi Veronika,

There are currently 3 withdrawal requests of €500 each in the queue at Spinanga Casino; unfortunately, more withdrawals are not possible.

Withdrawal request €1,500: 05.03.2026 Transaction ID= 2bd41fb6-769c-4653-9065-5dfa8387658f

Payment request €2,500: March 6, 2026

Transaction ID= 25461cd0-6ed0-453e-8e53-d068b555f492

Disbursement request €3,500: March 7, 2026

Transaction ID: 461fa71c-5236-4d28-a0fb-1e13d54c1b3f

All payouts should go to my Mastercard account.

Thank you very much for your help.

Hi Veronika,

es befinden sich aktuell 3 Auszahlungsanfragen zu je 500€ in der Warteschlange bei Spinanga Casino, mehr Auszahlungen sind leider nicht möglich.

Auszahlungsantrag 1 500€: 05.03.2026 Transaktion ID= 2bd41fb6-769c-4653-9065-5dfa8387658f

Auszahlungsantrag 2 500€: 06.03.2026

Transaktion ID= 25461cd0-6ed0-453e-8e53-d068b555f492

Auszahlungsantrag 3 500€: 07.03.2026

Transaktion ID: 461fa71c-5236-4d28-a0fb-1e13d54c1b3f

Alle Auszahlungen sollten an mein Mastercard Konto gehen.

Ich bedanke mich vielmals für Ihre Mithilfe.

Thank you for your reply. Have you received any payments from the casino in the meantime? Also, kindly forward me all the communication between you and the casino customer support regarding the delay in processing your payments at [email protected]. I appreciate your cooperation.

Hello Dego91,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru