Spinanga Casino - Вывод средств игрока задерживается.

I submitted a withdrawal request for €200 on June 2nd and another for €300 on June 4th, 2026. Yesterday, both were suddenly canceled instead of being processed. When I complained, I was told it was a mistake by the payment provider and that I should submit the requests again. Now I have to wait another week. Since this isn't the first time this has happened to me, I know it's probably a deliberate tactic to delay payouts.

Ich habe einen Auszahlungsantrag am 02.06. über 200€ und einen am 04.06.26 über 300€ gestellt. Gestern wurden plötzlich beide storniert, statt auszuzahlen. Auf meine Beschwerde hin, hieß es das sei ein Fehler des Zahlungsanbieters gewesen ich solle es noch einmal neu beantragen. Jetzt kann ich noch eine Woche warten. Da mir das nicht das erste Mal passiert ist, weiß ich das es wohl Kalkül ist um die Auszahlungen hinauszuzögern.

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Dear Guzzi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Guzzi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Karla