Spinanga Casino - Вывод средств игроком задерживается.

So far there's been a lot of talk but no credit for the withdrawal.

KYC verification completed NOTHING HAS CHANGED

I attach a screenshot of the last conversation

Ad oggi tant’è chiacchiere ma nessun accredito del prelievo .

completatata la verifica KYC NULLA È CAMBIATO

Allego screenshot ultima conversazione

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cleopax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I have had blood tests done in the past and everything is fine.

my money no bonus

Withdrawal requested 03/31/2026

Effettuati prelievi in passato tutto ok

soldi miei no bonus

Prelievo richiesto 31-03-2026

Thank you for your answer.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Also, please post here any relevant communication with the casino or you can sent it to [email protected].

To date I have never withdrawn from this casino, I have not been playing there for many years.

and at the moment after the request for the data for verification they have not updated me anymore the situation is at a standstill

I'm worried I don't want to I want to think badly of myself

Ad oggi non ho mai prelevato da questo casinò non è da tanti che ci gioco

e al momento dopo la richiesta dei dati per la verifica non mi hanno più aggiornato la situazione e’in stallo

Sono preoccupata non vorrei mi vorrei pensare male

Good morning, this morning we're debuting this new development. I'm honestly getting worried, I don't know what to think anymore, I feel like I'm being mocked, it's becoming an ordeal.

I ask Casino Guru begging him to give me a hand

Buongiorno stamane debuttiamo con questa novità . Mi sto sinceramente preoccupando non so più cosa pensare mi sento presa in giro sta diventando un calvario .

chiedo a casinò Guru supplicandolo di darmi una mano

Even though I have completed the verification of the person, they continue to stall with every possible excuse just to avoid paying.

Nonostante ho completato la verifica della persona continuano a prendere tempo con ogni scusa possibile pur di non pagare

Dear Cleopax

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Cleopax,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Spinanga Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Cleopax,

We would like to inform you that we have sent a direct email to your registered email address regarding your verification status.

Please kindly check your inbox (and spam folder) and reply to our message with the requested account verification documents so we can proceed with your case as quickly as possible.

Thank you for your cooperation!

Best regards,

Spinanga Casino Team

Honestly, I find it embarrassing that you're asking me for proof of identity again, when I'd already sent it several days ago and you said everything was fine. I also feel like you're mocking me. However, out of caution and for your information, I'll publish what I emailed you here. Let's see if you can come up with yet another excuse.

Sinceramente, mi sembra una cosa imbarazzante che mi richiedete la prova di verifica persona un’altra volta quando l’avevo già mandata diversi giorni fa e avevate detto che era tutto a posto. Mi sento anche presa in giro dal vostro modo di fare comunque per scrupolo e per conoscenza pubblicherò qui quello che ho mandato a voi per email. Vediamo se riuscite per l’ennesima volta a inventare un’ennesima scusa

Dear Spinanga Casino Team,

Could you please clarify what issue has been identified with the documents already provided by the player?

More detailed information would help us better understand the concern and allow us to provide the necessary documents required to complete the verification process.

We would appreciate any additional clarification regarding the specific discrepancies or requirements.