Spinarium Casino - Учетная запись игрока закрыта.

My account was blocked because I was "multiple accounts".

I don't know why that happened. When I first created the account, I did it on a cell phone I had, but it broke down, and then I logged in again on another phone. After 40 minutes, I got an auto-ban.

Me bloquearon la cuenta según por "multi cuenta"

Nosé porque pasó eso, cuando cree la cuenta por primera vez la ice en un celular que yo tenía,pero se descompuso y en otro celular volví a iniciar sesión en otro teléfono, después de 40 minutos me aparece el auto ban,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

1. Yes, my brother has an account at this casino, he recommended this casino to me, I live with him.

2. If you passed the KYC verification.

3.No active bonus.

1.si, mi hermano tiene una cuenta en este casino, el me recomendó este casino, vivo con el.

2.si supere La verificación KYC.

3.sin bono activo.

Hello Ernesto22,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Could you please advise if there is any possibility that both of you accessed the casino from the same device or funded the accounts using the same payment method?

Thank you for your patience and cooperation.

1. No, I don't think so

2. I think so if I use the same payment method.

When I entered the casino I transferred money from my brother's account to my spinaruim account, because at that time I had no funds, but soon after I started using my bank account to transfer money to spinaruim.

1. No, no creo

2.Creo que si use el mismo método de pago.

Cuando entre al casino trasferi dinero dela cuenta de mi hermano a mi cuenta de spinaruim, porque en ese momento no tenía fondos, pero poco después ya empecé usar mi cuenta de banco para trasferir dinero a spinaruim.

Dear Spinarium Casino Team,

Thank you for your reply.

Dear Player,

Could you please let us know whether you have provided the documentation requested by the casino? If so, has the casino responded or provided any update regarding your account or withdrawal?

Thank you in advance for your reply.

Best regards,

Attila