Spinbara Casino - Запрос игрока на закрытие аккаунта задерживается.

I requested account closure and a block on receiving text messages. Neither happened.

Ich habe eine Kontoschließung beantragt und eine Sperre mir sms zu senden. Nichts von beiden ist passiert.

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Dear Crystal111,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please specify the reason for closing your account?
• Have you manually unsubscribed from the casino's marketing communication? (newsletters, ads)
• Could you explain what the amount of €1000 represent in this situation?

Thank you very much in advance for your reply.

Best regards,

Tomas