Spinbara Casino - Запрос игрока на закрытие аккаунта задерживается.

I requested account closure and a block on receiving text messages. Neither happened.

Ich habe eine Kontoschließung beantragt und eine Sperre mir sms zu senden. Nichts von beiden ist passiert.

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Dear Crystal111,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please specify the reason for closing your account?
• Have you manually unsubscribed from the casino's marketing communication? (newsletters, ads)
• Could you explain what the amount of €1000 represent in this situation?

Thank you very much in advance for your reply.

Best regards,

Tomas

Last contact on January 19, 2026, regarding the closure of my account.

I keep receiving text messages, so I want to close my account.

You can ignore that amount.

Thank you.

Letzter Kontakt 19.01.2026 über die Schließung meines Kontos.

Ich bekomme ständig SMS, deswegen will ich mein Konto schließen lassen.

Den Betrag können Sie ignorieren.

Vielen Dank.

Thanks for the explanation.

I have reduced the disputed amount of the complaint to 0€ based on your clarification.

• Have you received any response from the casino regarding the account closure since your last post?
• Could you please share with me screenshots of the messages you kept receiving from the casino?

Post screenshots here or send the information to my email at [email protected]

More emails were written but have already been deleted. No, Spinbara's support simply doesn't exist. They are complete scammers; in some cases, they don't pay out winnings and don't address support issues.

Es wurden mehr Mails geschrieben aber bereits gelöscht. Nein Spinbaras Support ist einfach nicht vorhanden. Das sind komplette Betrüger, teilweise Zahlen sie gewinne nicht aus und kümmern sich nicht um support Angelegenheiten.

Thanks for your reply.

• Could you please share with me screenshots of the messages you kept receiving from the casino?

Send them to my email at [email protected] or post screenshots here.

I received no messages from Spinbara because there is no support.

Gar keine Nachrichten von Spinbara erhalten weil der Support nicht vorhanden ist.

I apologize for any misunderstanding.

You wrote:

I keep receiving text messages

Could you please share screenshots of these messages with me? Send the information to my email at [email protected]