SpinBit Casino - Вывод игрока был отложен.

On the 21st of November I made a withdraw to my bank account of $1250. The withdraw was approved and sent off to which I was told would take 2-3 business days at the time to reflect in my bank account. After the 2-3 business days had passed and I still had not received it I messaged support and was told it was 3-5 business days. Now it is the 1st of December and I have still not received my withdrawal. I have been on multiple live chats with Spinbit but nothing seems to get resolved. I have sent bank statements and been told that the team would resolve it within 24 hours which never happened. At this point I honestly just want my withdraw in my account. I probably wont use bank transfer again as this has been such a terrible experience.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Yeah it has been 2 weeks now and still no update. I was told a week ago that the payments team was going to look into it and have heard nothing back. Its the most frustrating thing ever. I have never had a situation like this from an online casino. I hope this gets resolved as I do enjoy SpinBit but will probably use other withdraw methods in the future

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

When was the last time the casino communicated with you regarding the delay in processing your payment? Please forward me all the communication between you and customer support that could be relevant to the investigation of your case at [email protected], or post screenshots here. Thank you for your cooperation.

Dear Yeahryn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of SpinBit Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The casino sent us the following message:

Hi Yeahryn,

Thank you for your patience while we looked into this. We can confirm that your withdrawal has now been reprocessed successfully and the funds have been sent again to your bank account. As an apology for the delay, 20 free spins have also been added to your account and an email with the details has been sent to you.

We are sorry for the inconvenience this caused and appreciate you giving us the opportunity to resolve it.

The SpinBit Team

Dear Yeahryn,

Can you please confirm that you received your winnings and that your issue has been resolved in the meantime? Thank you for your cooperation.