Spinch Casino - Отказ игрока от участия в турнире задерживается на три недели.

Hello,

I requested the payout on January 30th.

Upon inquiry, I received information from the provider that the payout has been approved and is currently with the payment service provider in order to process the payout.

However, I have been waiting for 3 weeks now and have not yet received a payment.

I can't imagine this exam will take that long; I've been active at spinch for two years now and everything has always worked out so far.

I used the same account as before.

Please help me to receive this payment.

Thanks and regards

Alexander ******

Hallo,

Ich habe die Auszahlung am 30.01 beantragt.

Vom anbieter habe ich auf Nachfrage die Info erhalten, dass die Auszahlung genehmigt wurde und diese sich zurzeit beim zahlungsdienstleister befindet um die Auszahlung durchzuführen.

Jedoch warte ich jetzt seit 3 Wochen und habe noch keine Auszahlung erhalten.

Ich kann mir nicht vorstellen, dass diese Prüfung solange dauert, ich bin bereits seit 2 Jahren bei spinch aktiv und bis jetzt hat auch immer alles geklappt.

Ich habe dasselbe Konto verwendet wie vorher auch.

Bitte unterstützen Sie mich dabei, diese Auszahlung zu erhalten.

Danke und Gruß

Alexander ******

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you paid out from the casino using the same payment method?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Alex1204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru