SpinGreen Casino - Вывод средств игрока задерживается, а также возникли проблемы с аккаунтом.

I regester with this casino for awhile the other day I got email about no deposit free spins so I won like $15 then to wage ur bonus u have to deposit Wich I did at first I tried put like 20 cad then I realised(didt connect to my bank account yet)they need minimum $20 USA .Ok sure np I did that which did connected to the bank and I deposit.so I plaid wage my bonus and I won $150.so I tried to withdraw 2 times and both times get back to my casino account.i full the all info about myself plus verification but it's still pending also trying to connect to live chat but it won't work can't find there customer support email either.ohhh also today I saw at my bank account they took money 2 times for deposit Wich that was wierd so basically u did 2 deposit but I only recall one.i can't verify my phone number It's saying error

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Boosik1512,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

To clarify the issue:

• Have you ever made a successful deposit/withdrawal at this casino?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Dear Boosik1512,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru