Spinoloco Casino - Выигрыш игрока конфискован.

They took all the money I had in my account. They seized my winnings — I had €876 that I won fairly, but they took everything, and now my balance is zero. Everyone should be careful with these scammers. You can’t withdraw your money. When you win, they just take it all. This is by far the worst casino I’ve ever played at.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinoloco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Has the casino given any explanation for why they confiscated your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Is your account verified?
• Could you please share with me your communication with the casino regarding the balance confiscation? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Thank you for your help regarding this matter.

I can still log in to my account, but my balance is now €0, even though I previously had €876. All my winnings were confiscated under the claim of "overbetting." I only played slots and won fairly, yet the funds were taken simply because I had a good win on one of the games.

Part of the balance came from a bonus, but I never requested any bonus. It felt more like a trap used as a justification to seize my winnings. Even before the bonus, I had nearly €300 of my own money, which was also taken without any explanation.

My account is verified, and when I attempted to withdraw my legitimately won funds, the withdrawal was declined and the entire balance was removed.

Thanks for your reply.

Our position regarding the breach of maximum bet is closely explained in our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

You should be able to request your game history from the casino support in Excel format from the period your bonus was active. If the casino refuses to provide you with this information, please save your interaction on the topic and send it to me as evidence instead.

Looking forward to your reply.

Dear tmzfcp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru