Spinplatinum Casino - Вывод выигрыша игрока задерживается.

I deposited at the casino a few times and at first I lost my money. With my last deposit I managed to win €930, I tried to withdraw my winnings, but it didn't work. First I had to wager the deposits (yes, including the lost deposits) 5x, I did that, I had €720 left in my account, I tried to withdraw them, it didn't work, I should accept the 8% fee for withdrawal in the email, I would accept that if I could just get rid of that garbage. The site created an email when I registered, which I can't change, this question has been heard there

talletin kasinolle muutamaan otteeseen ja ensin hävisin rahani. Viimeisellä talletuksellani onnistuin voittamaan 930€, yritin kotiuttaa voittoni, vaan ei onnistunut. Ensin piti kierrättää talletukset (kyllä, myös hävityt talletukset) 5x, tein sen, tililleni jäi 720€, yritin nostaa ne, ei onnistu, minun pitäisi hyväksyä sähköpostissa 8% kulu nostolle, hyväksyisin senkin jos vaan pystyisin että pääsisin eroon tuosta roskasta. Sivu loi kirjatuessa sähköpostin mitä ei pysty vaihtamaan, tämä kysely on kuulma tullut sinne

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Dear Pena69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Pena69,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Pena69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru