Spinrollz Casino - Вывод средств игрока задерживается.

Good day,

I won €7200 at Spinrollz Casino with a bonus but with a deposit. Now, they only allow withdrawals of €800 per day and a maximum of three open withdrawals. Since April 24th, 2026, I still haven't received my first €800 and keep being told that my money will arrive soon. Can you help me somehow so that I finally receive my money?

Guten Tag,

Und zwar habe ich im spinrollz casino 7200€ gewonnen mit einen bonus aber mit einzahlung, jetzt kann man dort nur täglich 800€ auszahlen und 3 stück insgesammt offen haben. ich hab seit dem 24.04.2026 immernoch nicht meine ersten 800€ bekommen und werde immer nur vertröstet das mein geld ja bald kommen würde, können sie mir irgendwie helfen das ich mein geld auch endlich mal erhalte.

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Dear jangame12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jangame12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jangame12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, I didn't receive any money and the payment was simply cancelled. I'm considering taking legal action.

Nein kein geld erhalten und das geld wurde auch einfach annulliert, bin am überlegen rechtliche schritte einzuleiten.

Dear jangame12, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla