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Subject: Spinrollz – €1,147 in pending withdrawals

Hello,

I need your help with three pending withdrawals from my Spinrollz account, for a total amount of €1,147:

€147, requested on 18/08/2026.

€500, requested on 22/08/2026.

€500, requested on 22/08/2026.

The three withdrawals were requested by card and are currently still pending/under review.

I've contacted Spinrollz customer service several times. The only response I receive is that there's a delay and I have to wait. They don't provide a specific explanation for the delay or a payment date.

I have also filed a formal complaint directly with Spinrollz, but so far I have not received a solution.

I would greatly appreciate your help in contacting Spinrollz and getting them to process and pay the outstanding €1,147.

I can provide screenshots of the three withdrawals, the transaction IDs, and the entire conversation history with Spinrollz as proof.

I have not requested the cancellation of any of the withdrawals and I do not want them to be cancelled or returned to my playing balance.

Thank you for your help. I look forward to your response. the answer.

Asunto: Spinrollz – 1.147 € en retiros pendientes

Hola,

Necesito vuestra ayuda con tres retiros pendientes de mi cuenta de Spinrollz, por un importe total de 1.147 €:

147 €, solicitado el 18/08/2026.

500 €, solicitado el 22/08/2026.

500 €, solicitado el 22/08/2026.

Los tres retiros fueron solicitados mediante tarjeta y actualmente continúan pendientes/de revisión.

He contactado varias veces con el servicio de atención al cliente de Spinrollz. La única respuesta que recibo es que existe un retraso y que debo esperar. No me proporcionan una explicación concreta del motivo del retraso ni una fecha de pago.

También he presentado una reclamación formal directamente a Spinrollz, pero hasta el momento no he recibido una solución.

Os agradecería mucho vuestra ayuda para contactar con Spinrollz y conseguir que procesen y paguen los 1.147 € pendientes.

Puedo aportar capturas de los tres retiros, los identificadores de las transacciones y todo el historial de conversaciones con Spinrollz como prueba.

No he solicitado la cancelación de ninguno de los retiros y no quiero que sean cancelados ni devueltos a mi saldo para jugar.

Gracias por vuestra ayuda. Quedo pendiente de vuestra respuesta.

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Dear Imatza,

Thank you for the update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please provide the date you requested the withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonuses?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Imatza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru