Spinrollz Casino - Вывод средств игроками задерживается.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear KamilGS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear KamilGS,

Thank you for your reply and for providing the previous details.

Could you please let us know:

• How long your last successful withdrawals took to be processed?
• Have you received any specific information from the casino regarding the reason for the delay in your withdrawal? Could you provide further communication you had with the casino, including screenshots, emails, or chat records. You may send all documents to: [email protected] or post your screenshots directly in the thread.

Thank you again for your cooperation.

Dear KamilGS

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jean ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Petra,

Thank you very much for your efforts and help.

And I also thank Jean, who is willing to help.

Best regards,

KamilGS

Liebe Petra,

ich danke dir recht herzlich für deine Mühen und Hilfe.

Und ich danke ebenfalls Jean, der bereit ist, zu helfen.

Liebe Grüße,

KamilGS

Hello KamilGS,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Spinrollz Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Hello Lala,

Thank you very much for your support.

A small update on the status of my withdrawal requests, to make the work easier for the colleagues at Spinrollz:

Thank you in advance.

Best regards,

KamilGS

Hallo Lala,

ich danke Ihnen recht herzlich für Ihre Unterstützung.

Ein kleines Update über den Stand meiner Auszahlungsanträge, um den Kollegen des Spinrollz Teams die Arbeit zu erleichtern:

Ich bedanke mich im Voraus.

Liebe Grüße,

KamilGS

Dear KamilGS,

Thank you for reaching out to us.

To ensure this is handled correctly, we have forwarded the details to the relevant department for a comprehensive review.

We are looking into the matter closely and will provide you with an update as soon as we have an update from their side.

We appreciate your patience while we work toward a resolution.

Best regards,

Spinrollz Casino Team

Dear Spinrollz Casino,

Thank you for reviewing the player's situation. We look forward to your update within a week.

Dear Spinrollz Team,

Thank you for your willingness to help.

I have been waiting for about 7 weeks for the payments to be processed.

Best regards,

KamilGS

Sehr geehrtes Spinrollz Team,

ich danke Ihnen für die Bereitschaft zu helfen.

Ich warte schon seit ca. 7 Wochen auf die Bearbeitung der Auszahlungen.

Liebe Grüße,

KamilGS