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Hello, I have a problem: the money shown in the screenshot hasn't arrived in my account for a month now, and I keep being told that they are working on it.

Guten Tag ich habe das Problem, dass das geld was man hier im screenshot sieht seit 1 monat nicht auf dem konto ankommt ud sie mich immer mit wir arbeiten daran vertröstret wird.

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Dear Streifer3000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good day,

I haven't made a withdrawal there yet. The money was for €20 in free throws, which were automatically converted into cash after the win. And I didn't have to do KYC.

Guten Tag,

ich habe noch keine Auszahlung dort vorgenommen. Das Geld waren eine 20 Euro Freiwürfe die automatisch in Echtheit nach dem Gewinn umgewandelt wurden. Und KYC musste ich nicht machen

Dear Streifer3000, thank you for your response. Could you please confirm whether you have made any real money deposits into your account prior to requesting a withdrawal?

Hello, yes, I've done that a few times before.

Guten Tag, ja das habe ich schon ein paar mal davor gemacht

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Streifer3000,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila