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I deposited 25 euros on April 20th, then won 200 and wanted to withdraw it. I waited until May 2nd and then changed my withdrawal settings to see if it would be faster, but so far I still haven't received any money, which is very annoying because I need it.

Ich habe am 20.04 25 euro eingezahlt habe dann 200 gewonnen und wollte es auszahlen nun habe ich bis zum 2.05 gewaretet und habe dann meine auszhalung geändert um zu sehen ob es schneller gehtr aber bis jetzt habe ich immer noch kein geld erhalten was sehr ärgerlich ist denn ich brauch das auch.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

But I have also waited longer than 14 days.

Ich habe aber auch schon länger als 14 tage gewartet.

The casino just paid out, now there's only one more thing missing which has also been pending for 10 days.

Casino hat so ebend ausgezahlt jetzt fehlt nur noch ein anderes was auch schon 10 Tage auf sich warten lässt

Dear Player, thank you very much for your reply. Do you have any updates for us in relation to the last payment? Additionally, could you please attach a screenshot of your pending withdrawal? Have you used the same payment method as previously?

Thank you in advance for your response.