Sportaza Casino - Игрок еще не получил свой выигрыш.

Good evening, I am contacting you regarding a withdrawal request made on November 30th and the second request made the following day. As soon as I forwarded the withdrawals, they asked me to verify my account, which I did both on the site and by email. However, for days now, customer service has been telling me that I have to wait. Please note that I have already made many withdrawals in the past without having any problems. If you provide me with an email address, I can send you the conversations I had with them. I am waiting for a response.

Best regards.

Buonasera vi contatto in merito ad una richiesta di prelievo effettuata il 30 novembre e la seconda richiesta fatta il giorno dopo,appena ho inoltrato i prelievi mi hanno chiesto la verifica dell’account che io ho provveduto a fare sia sul sito che per mail ma nonostante ció da giorni il servizio clienti mi dice che devo aspettare,tenete conto che ho già effettuato molti prelievi in passato senza avere nessun problema,se mi fornite un indirizzo mail posso mandarmi le conversazioni fatte con loro,attendo una risposta

distinti saluti.

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Dear tommybautiamo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I'll wait the two weeks, thanks.

Ok attendo le due settimane,grazie.

Dear tommybautiamo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear tommybautiamo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru