Sportaza Casino - Игрок хочет, чтобы его аккаунт был закрыт навсегда.

I've been writing to them in chat for a long time that I want my account to be permanently closed..and it's still open and I have access..they don't have self-exclusion like most others..can you help me to have my account permanently closed..thank you

Už dlha doba im píšem na chat že chcem aby moji účet bol natrvalo uzavretý..a stále je otvorení i mám prístup..nemajú samo vylučovanie jak ostatní väčšina..pomôžete mi aby môj účet bol natrvalo uzavretý..dakujem

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Alex0902;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

I found the instructions on self-exclusion here: https://sportaza-7228.com/en/responsible-gaming

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected]

Thank you in advance for your cooperation.

Best regards,

Tomas

I sent you an email.

Poslal som vám mail

Thanks for your reply and the information available to me via email.

I recommend you send a new self-exclusion to the casino and specify the reason you request a self-exclusion to the casino. Take inspiration from the template below:

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

Greetings Sportaza Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is I am suffering from gambling problems / unrelated to any gambling problems. (choose one that applies)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period.

Let me know about the result.

Dear Alex0902,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.