Sportaza Casino - Отказ игрока от участия задерживается без видимой причины.

I am writing this complaint because the Sportaza website has not been processing withdrawals for two weeks now. Up until two weeks ago, I had withdrawn via bank transfer, which was removed without reason. I then started withdrawing with the cards I had registered, with which I had only withdrawn twice a while ago. Now, after two weeks, the withdrawals are automatically cancelled on the website. When I contact the chat, I am told that there is a problem with the provider, which is absolutely not true. As I have already said, withdrawals made with the cards are there, but I have never made them again because I used bank transfer, which has now been removed without understanding the reason. I have a significant sum on the website, a large sum has already been withdrawn, but I would also like to withdraw the remainder, as is right, given that it is my money.

scrivo questo reclamo perché ormai da due settimane il sito Sportaza non eroga i suoi prelievi, fino a due settimane prima ho prelevato con metodo bonifico bancario e stato tolto senza motivo e ho iniziato a prelevare con le carte che avevo registrato, con le quali avevo prelevato tempo fa solamente due volte, ora i prelievi dopo due settimane vengono annullati sul sito da soli e quando contatto la chat mi viene detto che c’è un problema con il provider cosa assolutamente non vera dato che come ho già detto i prelievi fatti con le carte ci sono ma non li ho mai più fatti perché usavo il bonifico bancario che ora è stato tolto ancora senza capire il motivo, sul sito ho una somma importante, una grande somma e già stata prelevata ma vorrei prelevare anche il restavate come è giusto che sia dato che sono soldi miei

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Dear Bes2002, thank you for submitting your complaint. To better understand your current situation, could you please confirm the following details?

· Could you please clarify whether you have passed the KYC verification?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

• kyc verified already a few months ago
• The last withdrawal took 4/5 days, until two weeks ago the site regularly paid in installments of 500 francs per withdrawal since that is the maximum limit of withdrawals that can be made 3 at the same time
• The method I used at the beginning was the bank transfer, then two weeks ago they removed it and now I'm trying to withdraw with the two debit cards I have registered but as I already said they tell me that there is a problem with the provider and they made me wait two weeks for two withdrawals and then canceled them
• Withdrawals that are cancelled are then flagged so subsequently those that need to be reviewed are tracked as pending
• Anyway, this morning I saw that the bank transfer withdrawal method has reappeared after 3 weeks, now I will try to withdraw with that again and I will let you know

• kyc verificato già qualche mese fa
• L’ultimo prelievo ci ha messo 4/5 giorni, fino a due settimane fa il sito pagava regolarmente a tranche di 500 franchi a prelievo visto che è il tetto massimo di prelievi che si possono fare 3 contemporaneamente
• il metodo che usavo all’inizio era il bonifico bancario poi due setttimane fa l’hanno tolto e ora sto provando a prelevare con le due carte di debito che ho registrate ma come avevo già detto mi dicono che c’è un problema col provider e mi hanno fatto aspettare due settimane per due prelievi per poi annullarmeli
• i prelievi che vengono annullati poi vengono contrassegnati così poi successivamente quelli che devono essere esaminati sono tracciati come in sospeso
• comunque sta mattina ho visto che è ricomparso il metodo di prelievo bonfico bancario dopo 3 settimane, ora proverò a prelevare nuovamente con quello e vi farò sapere

The site keeps canceling my withdrawals for no reason…

Il sito continua ad annullarmi i prelievi senza nessun motivo…

Dear Bes2002, thank you for your response. Have you reached out to the casino in relation to this issue? Have they provided any explanation?

If so, could you please forward your correspondence with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.