Staxino Casino - Вывод средств игроком из игры значительно задерживается.

Hello. I did one withdraw about 2500 Euro at 13.10.2026 and one withdraw 300 Euro on 14.10.2026. i didnt Break any Terms or Something. Until this withdraw the Money Always come to me but Sometimes 7 days waiting but now i dont get my Money since 23 days and No real reason for this. Only Standard Texts.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello. Yes, I've been playing there for years and have wagered €100,000 and more. Until now, there haven't been any problems, except that in recent weeks the payouts have been extremely slow, usually taking a week. Currently, it's been 23 days, which is really unacceptable.

Hallo. Ja ich spiele dort seit Jahren und habe schon 100.000 Euro und mehr gespielt dort. Bislang ohne Auffälligkeiten außer das in den letzten Wochen die Auszahlungen nur sehr sehr langsam gingen, meist eine Woche. Aktuell eben 23 Tage was wirklich nicht geht..

Dear Hansi07,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Under normal circumstances, we would now contact the casino and ask for its explanation. However, Staxino Casino already has more than five complaints closed under our "No Reaction Policy," which indicates that the casino is not interested in cooperating with us in resolving player complaints.

Sadly, we are therefore forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand that this is not a satisfactory resolution to your issue. However, the decrease in the casino's rating resulting from unresolved complaints may eventually encourage it to reconsider its approach to handling player complaints.

Regrettably, we have no other option, as Staxino Casino has repeatedly failed to respond to our attempts to mediate complaints. You can review our previous unsuccessful attempts to communicate with the casino in other published complaints.

We have sent numerous emails and attempted to establish communication through live chat representatives as well as members of the casino's affiliate team. Unfortunately, these efforts have not resulted in meaningful cooperation from the casino.

I am sorry that we could not be of more help on this occasion.

The casino may request that this complaint be reopened at any time.