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I made initial withdrawal on the 8th Feb. It sat pending for 3 days then was rejected with no reason. I asked live chat and they said my bank rejected it , which is not true as i asked my bank. Then on Friday the 13th Feb. they asked me to split the withdrawal so i did this into 2 £500 pound payments they told me it would go through quicker!!!.

Clearly not the case as of Monday the 16th the live chat told me it was processed internally and was not their problem anymore. but i have looked and both withdrawals are still pending. So they havent been touched.

Now they have blocked me on live chat and not responded to any emails to confirm it was sent.

They are scamming people , i don't believe anyone gets paid.

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Dear hohohoho01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi thank you for responding. We both know what way this is going to go. There will be no withdrawal. I dread to think how many others they have done this to.

I have been trying to communicate with the Casino, but as mentioned in my review they have blocked me on Live chat and no response to emails.

Dear hohohoho01,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No i still haven't received it.

The keep giving me vague answers. Terms and conditions etc. But this was initiated on the 8th Feb, no excuse for not paying by now.

Dear hohohoho01, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi

I have never had a withdrawal from them.

Yes i have passed KYC

I wagered the bonus

Played on casino games

I will send photos.