A7X.com Casino - Аккаунт игрока заблокирован, выигрыш удерживается.

Hello Casino Guru team. I am filing this complaint against A7X.mx casino (operated under the same network and license as Afun Mexico / Cometa Systems) for the unjustified blocking of my user account and the withholding of a legitimate prize of $10,000 MXN.

On August 3, 2026, I opened my account on the platform using my real information (matching my official ID). I then made an initial deposit of $200 MXN via SPEI transfer to the casino's business name: COMETA SYSTEMS (RFC: CSY211112AH9).

I have already submitted all my identity documents (KYC) for verification, but support refuses to respond or offer a solution. I have official CEP receipts issued by the Bank of Mexico (Banxico) that demonstrate the complete traceability and legality of my deposits and withdrawals. The "unusual activity" claim is baseless and is merely a pretext for not paying out a substantial prize I earned fairly. I request your intervention so that the casino conducts a manual review and releases my legitimate funds.

Hours later, I requested a partial withdrawal of $200 MXN, which the casino successfully processed to my personal bank account. This demonstrates that the casino implicitly validated my identity, my payment method, and the origin of the funds, allowing me to continue playing with the remaining balance of $28 MXN.

With that remaining balance, I won a legitimate prize on a slot machine game worth $10,000 MXN. When I tried to withdraw this winnings, the casino's automated system immediately blocked my access. I contacted live support, and they simply sent me a pre-written response citing "anomalies" and "security risk management measures," without offering any evidence, without giving me the right to reply, and closing off all other human communication channels.

Hola al equipo de Casino Guru. Presento esta queja en contra del casino A7X.mx (operado bajo la misma red y licencia de Afun México / Cometa Systems) por el bloqueo injustificado de mi cuenta de usuario y la retención de un premio legítimo de $10,000 MXN.

El día 3 de agosto de 2026, abrí mi cuenta en la plataforma utilizando mis datos reales (coincidentes con mi identificación oficial). Procedí a realizar un depósito inicial por la cantidad de $200 MXN mediante una transferencia SPEI a nombre de la razón social del casino: COMETA SYSTEMS (RFC: CSY211112AH9).

Ya he enviado todos mis documentos de identidad (KYC) para verificación, pero el soporte se niega a responder o dar una solución. Cuento con los comprobantes CEP oficiales emitidos por el Banco de México (Banxico) que demuestran la perfecta trazabilidad y legalidad de mis depósitos y retiros. El argumento de "actividad inusual" carece de sustento y es solo un pretexto para no pagar un premio alto obtenido de forma limpia. Solicito su mediación para que el casino realice una revisión manual y libere mis fondos legítimos.

Horas más tarde, solicité un retiro parcial de $200 MXN, el cual el casino procesó de manera exitosa a mi cuenta bancaria personal. Esto demuestra que el casino validó implícitamente mi identidad, mi método de pago y el origen de los fondos, permitiéndome seguir jugando con el saldo restante de $28 MXN.

Con ese saldo restante, obtuve un premio legítimo en un juego de tragamonedas por un valor de $10,000 MXN. Al intentar retirar esta ganancia, el sistema automatizado del casino me bloqueó el acceso de forma inmediata. Me puse en contacto con el soporte en vivo y se limitaron a enviarme una respuesta prefabricada alegando "anomalías" y "medidas de gestión de riesgos por seguridad", sin ofrecer pruebas, sin darme derecho de réplica y cerrando mis canales de comunicación humana.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with A7X.com

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your $28 MXN winnings? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, Tomás.

Thank you very much for your follow-up.

I'll explain in detail and chronologically how the events unfolded, the games played, and the conditions under which I won the prize: How long was I a player, and when was my account blocked? I found the website A7X.com through a link in a Facebook group, as I was losing money at another casino and decided to try this option. I registered my account on August 3, 2026, around 3:00 AM and made my initial deposit of $200 MXN. I played throughout the night and, after winning, decided to go to sleep around 5:30 AM. The account was completely blocked at 11:00 AM that same day, immediately after I won the jackpot and tried to withdraw it. I was only a user of the platform for a few hours.

What games did you play to accumulate winnings? During the early morning hours, I mainly played the Fortune Garuda slot machine, as well as other games. I accumulated a balance of approximately $450 MXN from my winnings. At 5:30 AM, I tried to withdraw that money, but the withdrawal button was locked. Upon checking the system, I realized that I had been assigned an automatic welcome bonus of $40 MXN with a wagering requirement of almost $820 MXN. Since the button was locked and I couldn't withdraw, I continued playing in the morning to try to meet the requirements, but I ended up losing almost everything I had won, reducing my balance to approximately $228 MXN. Since the system had already unlocked the withdrawal option by that time (which shows that I had met the wagering requirement), I decided to request a partial withdrawal of $200 MXN to at least recover my initial deposit. The casino processed my $200 MXN withdrawal without any issues, and I successfully received it in my bank account via SPEI, under the name of their commercial operator (Cometa Systems). After that successful withdrawal, I was left with approximately $20 MXN in my casino account balance. This amount was augmented by bonuses that the platform automatically awards for level increases, which only had a 1x rollover requirement. With this real money balance, I started playing the Plinko Bonus Mania slot (developed by KA Gaming). I began winning in that game until I reached approximately $228 MXN in winnings, when suddenly the machine lined up the "777" symbols on every reel, and the game began to completely fill the high paylines. That's when I won the $10,000 MXN jackpot. I was so excited I couldn't believe it and tried to process the withdrawal immediately, but at that moment, the casino froze my account completely.

Communication with the casino: There is no justification from them. I have attached screenshots where their live chat ( a7xcsp.com ) gives me an automated response from a bot citing "risk management" and "unusual activity." It is clear that the system unfairly blocked me as soon as I won a large prize fairly, playing on a legitimate KA Gaming slot machine, having previously verified my bank account with a successful withdrawal of $200 MXN and fulfilling all the system's conditions.

Hola, Tomás. 

Muchas gracias por el seguimiento. 

Te explico a detalle y de forma cronológica cómo sucedieron los hechos, los juegos y las condiciones con las que obtuve el premio:¿Cuánto tiempo fui jugador y cuándo se bloqueó la cuenta?Encontré el sitio web A7X.com a través de un enlace en un grupo de Facebook, ya que estaba perdiendo en otro casino y decidí probar esta opción. Registré mi cuenta el 3 de agosto de 2026 cerca de las 3:00 AM y realicé mi depósito inicial de $200 MXN. Jugué durante la madrugada y, tras obtener ganancias, decidí irme a dormir alrededor de las 5:30 AM. El bloqueo total de la cuenta ocurrió a las 11:00 AM de ese mismo día, inmediatamente después de haber ganado el premio mayor e intentar retirarlo. Solo fui usuario de la plataforma por unas cuantas horas.

¿A qué juegos jugaste para acumular las ganancias?Durante la madrugada estuve jugando principalmente en la tragaperras (slot) llamada Fortune Garuda, además de otros juegos más. Acumulé un saldo de aproximadamente $450 MXN producto de mis ganancias. A las 5:30 AM intenté retirar ese dinero, pero el botón de retiro aparecía bloqueado. Al revisar el sistema, me percaté de que me habían asignado un bono automático de bienvenida de $40 MXN que tenía un rollover de casi $820 MXN apostados.Al estar el botón bloqueado y no poder retirar, continué jugando por la mañana para intentar cumplir con los requisitos, pero terminé perdiendo casi todo lo que había ganado, bajando mi saldo hasta $228 MXN aproximadamente. Como para ese momento el sistema ya me liberó la opción de retiro (lo que demuestra que cumplí con el rollover exigido apostando), decidí solicitar un retiro parcial por $200 MXN para al menos recuperar mi depósito inicial. El casino procesó ese retiro de $200 MXN sin ningún problema y lo recibí de forma exitosa en mi banco vía SPEI a nombre de su operador comercial (Cometa Systems).Tras ese retiro exitoso, me quedé en la cuenta del casino con un aproximado de $20 MXN de saldo restante. A esa cantidad se le sumaron unas bonificaciones que la plataforma otorga de forma automática por aumento de nivel, las cuales únicamente tenían un requisito de rollover de 1x. Con ese saldo real entré a jugar a la tragaperras llamada Manía de Bonos Plinko (desarrollada por la proveedora KA Gaming).Comencé a ganar en ese juego hasta llegar nuevamente a unos $228 MXN de ganancias, cuando de repente la máquina alineó los símbolos de "777" en cada carrete y el juego comenzó a llenar por completo la línea de premios altos. Fue ahí donde gané el premio mayor de $10,000 MXN. No lo podía creer de la emoción e intenté tramitar el retiro inmediatamente, pero en ese segundo el casino congeló mi cuenta por completo.

Comunicación con el casino:No existe ninguna justificación de su parte. Adjunto las capturas donde su chat en vivo (a7xcsp.com) me arroja una respuesta automatizada de un bot alegando "gestión de riesgos" y "actividad inusual". Es evidente que el sistema me bloqueó de forma injustificada en cuanto obtuve un premio alto de manera limpia, jugando en una máquina tragaperras legítima de KA Gaming, habiendo verificado previamente mi cuenta bancaria con un retiro exitoso de $200 MXN y cumpliendo con todas las condiciones del sistema.

Good afternoon, I received this message from afun, I don't know if it will be of any use to you, it contains an email address, sorry again for the inconvenience

Buena tarde, me llegó este mensaje de afun no se si te sirva de algo ahí viene un correo, disculpa nuevamente la molestia

Thanks for the detailed explanation.

From our perspective, Afun and A7X are distinct online casinos, despite having a similar layout. We believe that contacting support at one casino won't help you resolve issues on an account at another casino.

• Did you receive any recent update regarding the status of your account and payout from the relevant department?

Please let me know.