V.Vegas Casino - Аккаунт игрока заблокирован.

Hello.

I comment on my situation, I have a verified account in this casino, I deposited, played and withdrew several times.

It happened that days ago I won a big prize close to usd 2500

When I want to withdraw the money, they block my account.

I leave a capture of the conversation with support.

Hola.

Comento mí situación, tengo cuenta verificada en este casino deposite jugué y retire varias veces.

Paso que días atrás gane un premio grande cerca de usd 2500

Al querer retirar el dinero me bloquean la cuenta.

Dejo captura de la conversación con soporte.

Hello Moosola23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I did the kyc verification 2 months ago.

The accumulated money is from deposits WITHOUT BONUSES.

I spoke with the casino 5 days ago, they said that my account was under review (after having won a big prize).

2 days ago they told me that it was still under review. But it shows as blocked when I want to enter.

La verificación kyc la hice hace 2 meses.

El dinero acumulado es de depósitos SIN BONOS.

Con el casino hablé hace 5 días decían que mí cuenta estaba en revisión (luego de haber ganado un premio grande).

Hace 2 días me dicen que seguía en revisión. Pero me sale como bloqueada cuando quiero ingresar.

Hello, the gameplay check is now completed.

The player may request the withdrawal via the same method, as was used for deposits.

After a withdrawal, the account will be permanently blocked.

Kind regards

I already requested the withdrawal.

Why the blockade?

Ya solicité el retiro.

Porque el bloqueo?

All the withdrawals were approved.

The transactions are being processed.

The account is now permanently blocked.

Regards

Hello Moosola23,

Can you please confirm if the money arrived?

Please note that once you have zero balance on your casino account, they can block you without any reason given.

Wave. I did not receive the payment.

Ola. No me llegó el pago.

It hasn't arrived yet, could you check Vulkan.vegas?

Aún no llega, podría revisar Vulkan.vegas?

Hello,

Even though the account is blocked, the transactions are still being processed.

Best regards

Hello Moosola23,

Be sure to wait at least a week or two until the money hits your account. Please let us know once it arrives.

Regards,

Nick

Withdrawals were approved 2 weeks ago.

But at the moment they do not reach my astropay account.

A few days ago a small percentage USD 18.72 arrived only.

Los retiros fueron aprobados hace 2 semanas.

Pero de momento no llegan a mí cuenta de astropay.

Hace unos días llegó un pequeño porcentaje USD 18,72 Solamente.

Dear Vulkan Vegas,

Can you please advise when can the player expect the payments to arrive?

I have been waiting for withdrawal from this casino for almost a month.

Can we clarify the situation? The delay seems disrespectful to me.

Llevo casi un mes esperando el retiro de este casino.

Podremos aclarar la situación? Me parece una falta de respeto la demora.

Hello,

You may request a withdrawal, afterwards the account will be permanently blocked.

The withdrawal will be available only via the method, that was used for deposit.

Regards

Ready.

Could you rush the matter?

Listo.

Podría apurar el asunto?

Hello Moosola23

Done.

Now that you received all your money, would mind sharing what was the real reason you opened up an account that Vulkanvegas?

Thank you!

Hello Moosola23,

Can you please confirm that the money has arrived?

Dear Moosola23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.