V.Vegas Casino - Отказ игрока от участия в турнире отложен.

I've been waiting for my withdrawals since May 10th. They're not adhering to their own withdrawal speed limits. I'm fully verified.

Ich warte jetzt schon seit dem 10.05. auf meine Auszahlungen. Sie halten ihre eigenen limits zur Auszahlungsgeschwindigkeit nicht ein. Ich bin vollständig verifiziert.

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Dear jakobh,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have pending withdrawal requests that have not been processed yet?
• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Yes, there are still some withdrawals pending. I received one today. Sometimes a deposit bonus was active, sometimes not. The issue is with delayed withdrawals. 20% (€5000) of the withdrawal amount has now been paid out. My problem is that Vvegas isn't adhering to its own limits regarding withdrawal speed. The entire amount should have already been paid out.

Best regards

Jakob

Liebe Kristina,

Ja es stehen noch Auszahlungen aus. Ich habe heute eine Auszahlung bekommen. Es war manchmal ein einzahlungsbonus aktiv, manchmal nicht. Es geht um verspätete Auszahlungen. Es wurde jetzt 20% (5000€) der Auszahlungssumme ausbezahlt. Mein Problem ist, dass Vvegas seine eigenen limits zur Auszahlungsgeschwindigkeit nicht einhält. Der komplette Betrag müsste bereits ausbezahlt sein.

Viele Grüße

Jakob

Thank you for your reply, jakobh. Could you please let us know the current status of your withdrawal requests — are they shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear jakobh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Kristina,

I've attached a screenshot of the withdrawals. The problem is that V.Vegas keeps claiming they're being rejected for technical reasons and that I should submit new requests. However, my requests are always rejected on the exact day the withdrawal deadline is due. So the casino isn't following its own rules. The communication took place in the live chat, but I don't have any screenshots of it.

Best regards,

Jakob

Liebe Kristina,

ich habe den Screenshot der Auszahlungen beigefügt. Das Problem ist, dass V.vegas immer behauptet es wird aus technischen Gründen abgelehnt und ich soll neue Anträge erstellen. Meine Anträge werden aber immer genau am Tag an dem die Auszahlungsfrist fällig ist alle abgelehnt. Somit hält sich das Casino nicht an ihre eigenen Regeln. Die Kommukation fand im LiveChat statt habe keine screenshots davon.

Viele Grüße,

Jakob

Greetings,

According to our records, the player already received 15k.

Please confirm.

Also, is there any violation of terms, that casino breached, so that we can investigate internally.

Regards

Greetings,

I received the €15,000, but that's not the point. I don't understand why my withdrawal requests are always canceled on the due date. This delays the payout and violates the terms of service regarding withdrawal speed.

Greetings

Grüße,

Ich habe die 15 000€ erhalten, aber darum geht es nicht. Ich verstehe nicht warum meine Auszahlungsanfragen immer am Tag der Fälligkeit storniert werden. So verzögert sich die Auszahlung und die Nutzungsbedingungen bezüglich Auszahlungsgeschwindigkeit werden nicht eingehalten.

Grüße

Dear jakobh,

We're glad to hear that you have received your winnings. It appears that all your withdrawal requests have been successfully processed. Therefore, we will not be conducting a further investigation into the matter, as there could be various reasons for the cancellations that are beyond the casino's control. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru