V.Vegas Casino - Проверка личности игрока (KYC) задерживается.

Hello, I have a problem with KYC verification with V.vegas casino. After sending them all the documents, they still ask for the same document. After talking to the chat on the website, I did not receive any help. What can I do? It comes down to the same thing, i.e. sending the same document they ask for and it has already been approved many times. Can you help me with this?

Witam mam problem z weryfikacją KYC z kasynem V.vegas casino po wysłaniu im wszytkich dokumentów nadal proszą o ten sam dokument po rozmowie z chatem na stronie nie dostałem pomocy tylko co moge zrobić a sprowadza sie to do tego samego czyli wysłanie tego samego dokumentu o który proszą i został on już wielkokrotnie zatwierdzony czy jesteście jakoś w stanie mi z tym pomóc ? 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with V.Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Which document does the casino keep requesting from you? Which document have you submitted and in which format?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi i send you email

- Yes, I have continuous access to my casino account.

- No, the winnings were obtained using my own funds.

- The transfer was made via bank transfer.

Greetings,

The KYC was completed, the player can make a withdrawal request

Regards

Hello, I’ve requested a withdrawal of funds from the casino and am now waiting to receive them. Thank you very much for the help.

Greetings,

According to our records, the player received their winnings at 06.06.2026 17:01:52 (UTC)

Kind regards

Thanks to both parties for your replies.

Dear Urbanoo666,

• Has the money reached your bank account?
• May we consider the issue resolved?

Looking forward to your reply.

I'm sorry, I forgot to write back. That's how the money arrived. Thank you very much for Help with the casino

Dear Urbanoo666,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru