V.Vegas Casino - Выигрыш игрока был уменьшен.

Good evening, I am from Greece, I registered and identified my account at vulkan vegas, I bet 10 € without bonuses and without anything I won 5000 € and it became so simply 946 € in the good seats and they do not respond to the messages, is this particular casino a scam?

Dear Pantelis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward with this complaint, could you please forward me your game history?

Additionally, if there is any relevant communication between you and the casino, please, forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, my mistake, now I saw it, my money is 4100 euros, it is in the withdrawal, I talked to vulcan and it told me in 5 working days it will be in my account, thank you for the interest anyway!

Καλημέρα δικο μου λαθος τωρα το ειδα τα χρηματα μου τα 4100 ευρω ειναι στην ανάληψη μίλησα με την vulcan και μου είπε σε 5 εργάσιμες μερες θα ειναι στο λογαριασμο μου σας ευχαριστώ πάντως για το ενδιαφέρων!

Dear Pantelis, Kristina

We highly appreciate when players tell the truth. You did contact support and the operator told you, that the withdrawal requests have been approved by the Casino (total amount of 4095 euros). The remaining money (out of 5k) was lost during the gameplay.

Hope this clarifies.

Kind regards

Yes, yes, my withdrawal is 4095 euros, I had a balance of 900 euros and I really played, I am waiting for them to appear in the bank as you told me in 5 working days, thank you guru, thank you vulkan

Οντως ναι η αναληψη μου ειναι 4095 ευρω ειχα ενα υπολοιπο 900€ ευρω και οντως τα έπαιξα περιμένω να φανούν στην τραπεζα οπως μου ειπατε σε 5 εργασιμες ευχαριστω guru ευχαριστώ vulkan

Eventually the problem was not solved they came back to my account from 4000 € to 3200 € the company claims that it has a technical problem and if I try to withdraw again I try but nothing from 4000 € to 800 € seems to be in progress and the other 3200 they took me back to the casino I do not know what happens

Τελικα το προβλημα δεν λυθηκε μου γυρισαν πισω δτον λογαριασμο μου απο τα 4000€ τα 3200€ ισχυρίζεται η εταιρια οτι εχει τεχνικό προβλημα και νσ ξανα προσπαθήσω για αναληψη προσπαθω αλλα τιποτα απο τα 4000€ τα 800€ φαίνονται οτι ειναι σε εξέλιξη κ τα αλλα 3200 μου τα γυρισαν πισω στο καζινο τι γινετε δεν ξερω

Hello everyone,

Thank you VulkanVegas Casino for your assistance with this complaint.

Pantelis, do I understand correctly that has returned €3,200 to your account? Are you not able to request a new withdrawal?

Hello all,

Just a quick update. There are still two transaction amounting 800 EUR processing by the payment provider.

The rest is paid out.

Have a good one!

Kind regards,

VulkanVegas

Indeed, as vulkan says, thank you very much, I expect the remaining 800 €, thank you both very much!

Οντως οπως τα λεει η vulkan ειναι σας ευχαριστω πολυ αναμένω τα υπόλοιπα 800€ σας ευχαριστώ και τους δύο πολύ!

Hello everyone,

Thanks for the updates. Pantelis, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment. Thank you in advance.

I will keep you informed until your money appears thank you very much!

Θα σας κρατάω ενήμερους μεχρι να φανουν τα χρηματα σας ευχαριστω πολυ!

Dear Pantelis,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Everything is ok, very reliable company, thank you all, I highly recommend it to everyone !!

Ολα ειναι ενταξει πολυ αξιόπιστη εταιρια σας ευχαριστω ολους την προτείνω ανεπιφύλακτα σε ολους!!

Pantelis, do I understand correctly that your problem has been resolved? Can we now consider this complaint resolved?

It has been resolved thank you very much voulkan and you Guru for your service thank you !!

Εχει επιλυθεί ευχαριστώ πολύ την voulkan και εσας Guru για την εξυπηρέτηση σας ευχαριστώ!!

Awesome news, Pantelis. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.