Vegadream Casino - Игрок еще не получил свой выигрыш.

My payout was delayed and has now been credited back to my account.

I have now requested a payout again.

I don't understand why it isn't being paid out.

Meine Auszahlung wurde in die Länge gezogen und nun wieder auf meinem Konto zurück geschrieben.

Jetzt habe ich wieder die Auszahlung beantragt.

Ich verstehe nicht warum es nicht ausgezahlt wird.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear FR.M,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for your answer.

I have to wait, I have no other choice. But you can clearly tell that she's deliberately delaying it.

That's simply not fair, because part of the profit was supposed to go towards my deceased mother's gravestone.

Danke für Ihre Antwort.

Ich miss ja waren,mir bleibt ja nichts anderes übrig.Aber man merkt eindeutig das Sie es extra verzögert wird.

Das ist einfach nicht fair,weil gerade der Gewinn einen Teil für meine verstorbene Mutter sein soll.-Grabstein

Dear FR.M,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day, unfortunately the winnings have still not been paid out.

I keep getting emails... I should still be understanding.

My account has been verified for years.

I think the money is gone...to the owners of VEGADREAM.

I'm too trustworthy.

Regards

[redacted]

Guten Tag,leider ist der Gewinn immer noch nicht ausgezahlt worden.

Immerzu bekomme ich E-Mails ...Ich sollte noch Verständnis haben.

Mein Konto ist seit Jahren überprüft.

Ich glaube das Geld ist weg....zu den Inhabern von VEGADREAM.

Bin zu vertrauenswürdig.

Mfg

[redacted]

Thank you for the update. I’m sorry to hear that your payout hasn't been processed yet. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear FR.M,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean