Vegadream Casino - Игрок заявляет о задержке выплат.

I've been waiting for over 10 days for my three withdrawals totaling €1,200. My account is fully verified, but the money remains untouched in "requested" status. Support is simply stalling and stubbornly refusing to process the payments.

According to customer service, my player account is fully verified. However, the usual processing times of 1 to 3 business days – as stated by major casino portals like casino.org for Vegadream – have long since been massively exceeded. When I pointed this out to support, the absolutely ridiculous excuse I received was that casino.org isn't their official website and therefore they weren't bound by it!

Additionally, they're playing a game with email aliases: Even though I'm writing from my registered email address (@gmail.com), their system constantly accuses me of using the wrong address (simply because Google internally distinguishes between gmail and googlemail). Even with evidence, all I get is standard bot garbage to stall for time.

I demand the immediate release and transfer of the €1,200 to my payment account. Anyone who behaves so unprofessionally and blocks payments for over 10 days shouldn't be surprised by public complaints.

​Ich warte mittlerweile seit über 10 Tagen auf meine drei Auszahlungen im Gesamtwert von 1.200 €. Mein Konto ist komplett verifiziert, aber das Geld hängt unberührt im Status „angefragt". Der Support zieht hier nur Hinhaltetaktiken ab und weigert sich beharrlich, die Zahlungen zu bearbeiten.

Laut dem Kundenservice ist mein Spielerkonto voll verifiziert. Dennoch sind die üblichen Bearbeitungszeiten von 1 bis 3 Werktagen – wie sie auch von großen Casino-Portalen wie casino.org für Vegadream angegeben werden – längst massiv überschritten. Als ich den Support darauf hingewiesen habe, kam als absolut lächerliche Ausrede zurück, dass casino.org ja nicht ihre offizielle Webseite sei und sie sich daran nicht halten müssten!

​Zusätzlich treiben sie ein Spiel mit E-Mail-Aliasen: Obwohl ich von meiner registrierten E-Mail-Adresse (@gmail.com) schreibe, wirft mir deren System ständig vor, ich würde eine falsche Adresse nutzen (nur weil Google intern zwischen gmail und googlemail unterscheidet). Selbst mit Beweisen kommt da nur Bot-Standardmüll, um Zeit zu schinden.

Ich fordere die sofortige Freigabe und Ausweisung der 1.200 € auf mein Zahlungskonto. Wer sich so unprofessionell verhält und Auszahlungen über 10 Tage blockiert, muss sich über öffentliche Beschwerden nicht wundern.

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Dear Frezy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center