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I made two withdrawals, one for €500 and the other for €400.

They have been pending since February 16. I'd like to point out that I've made several withdrawals and they've all been credited. In fact, I received one that I had previously made on the 17th. The support via chat or email only knows how to ask for patience, saying that they give priority to the request, but nothing is done.

Efetuei 2 levantamentos, um de 500€ e outro de 400€.

desde o dia 16 de fevereiro que estão pendentes. Realço que já fiz vários levantamentos, todos foram creditados. Aliás recebi um que tinha feito anteriormente no dia 17. O suporte via chat ou mail só sabe pedir paciência, dizendo que dão prioridade ao pedido, mas nada feito.

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Dear Ss123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ss123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila