Vegasino Casino - Вывод средств игрока задерживается.

Good morning, dear Casino Guro team.

I made a withdrawal on Thursday. It has not yet been processed.

Since I have unfortunately had several bad experiences in the past, I hope you can help me.

Guten Morgen liebes Casino Guro Team.

Ich habe am Donnerstag eine Auszahlung getätigt. Diese wurde bis jetzt an nicht bearbeitet.

Da ich leider auch schlechte erfahrungen in Vergangenheit mehr mal hatte, hoffe ich das ihr mir weiterhelfen könnt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MPMP93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Account verification is not required and cannot be requested.

I was assured yesterday in the support chat that withdrawals are processed after 3 days (except on weekends). Since I made the withdrawal last Thursday evening, I'm hoping it will be processed today.

Eine konto Verifizierung ist nicht nötig und kann nicht gestellt werden.

Man hat mir gestern versichert im Support chat das Auszahlungen nach 3 tagen bearbeitet werden (ausser am Wochenende) Da ich die Auszahlung abends letzte Woche Donnerstag getätigt habe hoffe ich auf heutige Bearbeitung..

Dear MPMP93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MPMP93,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla