Vemabet Casino - Аккаунт игрока был закрыт без причины.

My Vemabet account (username: [hidden by Casino Guru]) was suddenly suspended and later blocked without any proper reason. The support team claimed that my account was "used to exploit system vulnerabilities," but they never provided any proof or detailed explanation.

My verified account currently has a balance of €1,354, which I can no longer access. I completed all requested verification steps and even received confirmation that my account was under review, but the operator stopped replying and said the decision was "final and irrevocable."

I believe this is unfair and violates both the operator’s Terms & Conditions and Curaçao gaming license rules (License #8048/JAZ2020-013 – Abudantia B.V.).

I am requesting that Vemabet release my funds or provide clear evidence of any alleged violation. I can share all chat transcripts, screenshots, and email communication as proof.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I was on the site when I came across that I had a money bonus but I had to do x40 so I managed to complete it and then I had in the slots and I was winning and I was also losing so much that I have with me a print of the biggest win I had which was 805€ ! I tried to talk to support but they don't give any clear reason, I asked why the casino didn't block immediately when I reached the amount of 1340€ and they left me with no answer, I deposited and did everything right, I waited 2 days for the withdrawal and they canceled it I received an email informing me that if I wanted to withdraw the funds I needed to do the additional verification, but not even after 12 minutes they sent another one saying that the account was blocked, the question is if I violated the terms and conditions why did I have to wait 2 days?

Eu estava no site quando deparei que tinha um bonus de dinheiro mas tinha que fazer x40 então eu consegui concluir e depois tive nas slotts e fui ganhando e tambem fui perdendo tanto que eu tenho comigo um print do maior ganho que tive que foi de 805€ ! Tentei falar com o suporte mas nao dao nenhum motivo claro , perguntei o porque de o casino nao ter bolqueado de imediato quando cheguei ao valor de 1340€ e deixaram me sem resposta , depositei e fiz tudo certo , esperei 2 dias pelo o levantamento e cancelaram recebi um email a informar que caso eu quisesse levantar os fundos precisava fazer a verficacao adicional , mas nem passado 12 minutos enviaram outro a dizer que a conta foi bolqueada , a pergunta é se eu infrangi os termos e condições porque eu tive de esperar 2 dias ?

Thank you very much, Iuricosta00703, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you Iuricosta00703 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Vemabet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

The casino says that I violated a term and condition knowing that I didn't violate anything, and that my friend had successfully withdrawn 1003€ from vemabet and he told me to play the games and stuff, they saw that it was 1354€ and pocketed the money....

O casino diz que violei um termo e condição sabendo que eu nao violei nada , e que o meu amigo tinha levantado com sucesso 1003€ do vemabet e ele que disse para eu jogar nos jogos e isso, eles como viram que era 1354€ bolquearam para ficar com o dinheiro….

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

What's next?

E agora?

Dear Iuricosta00703,

I have tried to contact the Vemabet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: ([email protected]) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter