Viking Luck Casino - Запрос игрока на закрытие аккаунта задерживается.

Hello

I would like to have my account blocked from August 2025 onwards.

The reason is uncontrolled gambling.

I submitted the application via email and then I was asked to provide the email address to which the account is registered.

I did.

It said that this email address did not exist.

Screenshot taken from my account, the address is shown there.

What can I say? They didn't react at all.

Now I've written again... one is being referred from A to B.

I've never experienced anything like this before.

I don't want to play anymore for my own protection.

I've had myself blocked everywhere, but this is breaking my neck.

I'm at my wit's end, psychologically speaking.

I'm at a loss as to what else to do!

Hallo

Seit August 2025 möchte ich meinen Account sperren lassen.

Der Grund ist unkontrolliertes spielen.

Per Mail den Antrag gestellt und dann sollte ich meine Email Adresse nennen auf die der Account läuft.

Habe ich getan.

Da hieß es diese Email Adresse gebe es nicht.

Screenshot gemacht von meinem Account da steht ja die Adresse.

Was soll ich sagen man hat gar nicht mehr reagiert.

Jetzt wieder geschrieben... man wird von A nach B verwiesen.

Sowas habe ich noch nie erlebt.

Ich möchte zum Selbstschutz nicht mehr spielen.

Habe mich überall sperren lassen aber das bricht mir das Genick.

Psychisch bin ich am Ende.

Bin ratlos was ich noch machen soll!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kimba76, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Viking Luck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion from Viking Luck Casino?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please forward your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila

Did my email arrive?

Best regards

[redacted]

Hallo Attila

Ist meine Mail angekommen?

Mit freundlichen Grüßen

[redacted]

Hi, could I have an update?

I have absolutely no idea what the problem is with blocking my account.

Hallo könnte ich mal ein update haben?

Mir ist völlig unklar was das Problem ist meinen Account zu sperren.

Hello Kimba76,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Kimba76,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Attila

Thank you for the information.

I also hope it will be resolved soon.

Greetings, Kimba

Hallo Attila

Vielen Dank für die Information.

Ich hoffe auch das es bald gelöst ist.

Gruß Kimba

Hello Kimba76, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I’d like to invite a representative of Viking Luck Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.