Vinyl Casino - Вывод средств игроками задерживается и блокируется.

I won over 15,000 euros from the casino. I was able to withdraw 500 euros 3 times, after which the withdrawals failed. I continued to try to withdraw because I was not told what the reason was, even though I was in contact with the casino by email. Eventually the withdrawals were blocked, and in the withdrawal section it said that the withdrawals were blocked by your operator. I asked the reason by email, but I only got half-hearted answers. Then they told me that the management had made this decision, but the reason was not clear. Only the management can change the decision, but nothing has happened. I am 100% sure that I did nothing against the rules, the bonus is rolled over many times. I don't know if I will ever get the money. I have contacted a lawyer about the matter to see if anything can be done about it.

Voitin kasinolta yli 15 000e. Sain nostettua 3 kertaa 500e, jonka jälkeen nostot epäonnistuivat. Jatkoin notojen yrittämistä, koska minulle ei kerrottu mistä asia johtuu, vaikka olin s-posti yhteydessä kasinoon. Lopulta nostot estettiin, ja nosto osiossa luki, että nostot on estetty operaattorisi toimesta. Kyselin syytä s-pistilla, mutta sain vain puolivillaisia vastauksia. Sitten kerrottiin, että johto on tehnyt tämän päätöksen, mutta syytä ei selvinnyt. Vain johto voi muuttaa päätöksen, mutta mitään ei ole tapahtunut. Olen 100% varma, etten tehnyt mitään sääntöjen vastaista, bonuksen kierrätys toteutuu moneenkin kertaan. En tiedä saanko ikinä rahoja.. Olen ollut asianajajaan yhteydessä asiasta, että voiko sille mitään.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jynkka,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your withdrawals were blocked by the casino?
• Have you used the same payment method for all of your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Jynkka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru