ViperWin Casino - Игрок заявляет о задержке выплат.

I deposited 1,500 CHF with assurances from VIP manager Maria that in the event of a loss, I would receive a 62% cash back on my deposits (see attached screenshot). Unfortunately, despite my numerous complaints, I have not received any cash back or any response. Please help me.

Ho depositato 1500 CHF avendo un’assicurazione dalla vip manager Maria che in caso di perdita avrei ricevuto un cash back del 62% sui depositi (vedi screenshot allegato) Purtroppo nonostante i miei numerosi reclami non ho ricevo alcun cash back ne tantomeno alcuna risposta. Per favore aiutatemi

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Dear Adrialessa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Karla, this isn't a late withdrawal, but a breach of an agreement made with the VIP department. Essentially, the VIP manager who's been following me for a long time offered me a 62% cashback for unlimited deposits. So, I made a deposit of CHF 1,500, and after playing and losing the entire deposit, the casino denied me the cashback I was entitled to.

Ciao Karla, non si tratta di un prelievo in ritardo ma di un non rispetto di un accordo preso con il dipartimento VIP. In sostanza la vip manager che mi segue da tempo a fronte di depositi illimitati mi ha offerto un cash back del 62%. Ho quindi provveduto a fare depositi per 1500 CHF e dopo aver giocato e perso tutta la somma depositata il casinò mi ha negato il cash back che mi spettava.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Adrialessa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla