Wazbee Casino - Игрок заявляет о задержке выплат.

On December 2, 2025, I finished 26th in the Spinoleague tournament offered at this casino, as well as many others. At the end of the round, I was entitled to €250, which the rules state will be credited within 72 hours. Here's the problem: 81 hours have passed, but my prize hasn't been credited. I've been contacting support for three days, but their response is always the same: the relevant team is reviewing your case and we'll contact you via email. The team hasn't contacted me yet, nor can they provide an answer as to the reason for this delay. I'm seriously suspecting they're not paying out tournament winnings despite their rules. My account is fully verified.

In data 02/12/2025 mi sono classificata al 26 posto del torneo Spinoleague presente su questo casinò come su tanti altri. Al termine del round mi spettano 250€ che il regolamento dice che verrà accreditato entro 72 ore. Qui sorge il problema, sono trascorse 81 ore ma il mio premio non è stato accreditato. Contatto l’assistenza da 3 giorni..ma la loro risposta è sempre la stessa: il team competente sta esaminando il suo caso e la contatteremo via mail. Il team non mi ha ancora mai contattato e ne mi sanno dare una risposta sul perché di questo ritardo. Sto seriamente pensando che non pagano le vincite dei tornei nonostante il loro regolamento. Premetto che il mio account è verificato in tutti i sensi.

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Dear tatinaples22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tatinaples22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila