Wazbee Casino - Средства игрока были конфискованы.

Hello,

Wazbee casino granted me 20 free spins for voting them on Askgamblers.

This is their term: For a No Deposit Bonus in the form of Free Spins (FS), the maximum amount that can be won is €50 or any other currency equivalent. For example, if a customer receives a No Deposit Bonus in the form of Free Spins and wins a total of €100, the customer will be able to withdraw €50, and the remaining €50 will be held by Wazbee.

I had 50€ in my account but I chose not to withdraw it and played on, they let me play on. I think it doesnt matter if Id have withdrawn that money and re deposited, or played on. I managed to get that balance up to 969.17€ on my own and not in free spins. And in the account it stated that that amount was withdrawable and not locked by bonus. And when I tried to withdraw the money, they said I could only withdraw that 50€ that I played on.

Since they let me play on and didnt give me any limits on my account, I think I am entilted to withdraw all the winnings, since I played on with that maximum win on no deposit free spins. The problem is that the max withdrawal of 50€ was in the free spins winnings, but I have won the rest in the other games and not in the free spins. Once I made the withdrawal request they send me 50€ and just stole the other 919.78€ and took it from my account. I believe I am on the right here and they should pay me the money they stole from me. That withdrawal limit was inside the no deposit free spins. But if I chose to play that money on I think it should be my money.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazbee Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you informed at any point that the terms and conditions of the bonus persist after the wagering of the bonus is complete?
• Do I understand correctly that your winnings were capped twice, first time when competing the wagering of the free spins, and later after you continued playing and won more?
• Were you in contact with casino support and asked for an explanation for winnings confiscation?
• Have you verified your player's account recently or in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was not informed about terms and conditions.

Correct, my winnigs were capped twice, once when the wagering was done, and second time after trying to withdraw my winnings I played after being capped the first time.

I was in contact with their live support, but they are persistent they are in the right, which I believe they are not, since their terms and conditions are not precise, and nowhere it says you cannot play your winnings after the wagering and win more.

I verified my profile after my winnings and right before withdrawal, 2nd of June.

Thanks for your help

Thank you very much, svitoder, for providing the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear svitoder,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello everyone,

We would like to share our perspective on this matter.

The player received a No Deposit Bonus in the form of Free Spins, which came with specific terms, including a maximum withdrawal limit of €50. Interestingly, this rule was actually quoted by the customer in their initial message:

"For example, if a customer receives a No Deposit Bonus in the form of Free Spins and wins a total of €100, the customer will be able to withdraw €50, and the remaining €50 will be held by Wazbee."

It is not entirely clear to us how the player arrived at a different interpretation of this condition, as the example provided illustrates the rule quite clearly. Based on these terms, we believe everything was carried out correctly and without any deviation.

The bonus was part of a promotional campaign that offers free rewards without requiring a deposit. As such, the casino reserves the right to define reasonable limits, including withdrawal caps, at its discretion. The withdrawal was processed accordingly.

Kind regards,

Wazbee Casino

I dont think you understand, but I was already capped to 50€ before winning the rest. I played on with the withdrawable balance. And you did not inform me that you cannot play on with the winnings after being capped, nor does your bonus terms, nor did you put any limits on my account. If the money is withdawable, why would I withdraw it and redeposit? It makes no sense. You bonus terms should say: After being capped to 50€ after wagering, any winnings with regular play will be considered unwithdrawable.

I believe it would be fair of you to pay me out the rest of the hard worked winnings🙂

With regards,

Svit Oder

Dear Wazbee Casino Team,

Could you please confirm whether the player's statement is accurate—was the bonus already fully wagered and capped, and the player simply chose not to withdraw the amount, continued playing, and the cap was applied again?

If this is the case, could you kindly explain why the cap was applied twice? Additionally, what would have been the difference if the player had withdrawn the amount and then redeposited it?

Thank you for your cooperation.

Just want to add what the chatgpt replied:

Question:

Based on these terms: For a No Deposit Bonus in the form of Free Spins (FS), the maximum amount that can be won is €50 or any other currency equivalent. For example, if a customer receives a No Deposit Bonus in the form of Free Spins and wins a total of €100, the customer will be able to withdraw €50, and the remaining €50 will be held by Wazbee.

Lets say I fully wagered the bonus and was capped to 50€, and that was withdrawable balance. If I choose to play on with that balance, they should pay me if I win more, right?

ChatGPT said:

Great question — and yes, in theory, you're absolutely right:

Once you've fully met the wagering requirements and the €50 is in your real, withdrawable balance, any additional winnings from that €50 should be fully yours — no caps should apply.

📌 Here's how it works in proper stages:

You receive Free Spins (No Deposit Bonus)

➤ Winnings capped at €50

➤ You meet the wagering requirements

➤ €50 is now in your real money balance

You choose to keep playing with that €50 instead of withdrawing

You win more — say, you turn €50 into €200

✅ What Should Happen

Once your balance is in real cash (not bonus funds), normal casino rules apply:

There should be no withdrawal cap on further winnings

That €200 should be fully withdrawable, assuming you’re not using any other active bonuses

⚠️ What to Watch For

Some shady casinos may try to:

Sneak in ongoing caps or automatic forfeitures on winnings even after wagering is done

Keep classifying your funds as "bonus" even when you’ve earned them as real money

Hello everyone,

When a no-deposit bonus balance is successfully withdrawn, it becomes the player’s real money, which they are free to use however they choose - whether to spend it in a store or deposit it back into the casino. That choice is entirely up to them.

However, if the no-deposit balance has not yet been withdrawn, it remains subject to the terms and limitations we have put in place. After all, it is a bonus provided by us, and therefore we define the rules under which it operates. There is little sense in offering a no-deposit bonus if someone else dictates how it should work.

It is also unclear why we should be expected to follow the practices of other casinos because we give the bonus and not them.

In our case, the rule is straightforward: the maximum withdrawal from this bonus is capped at €50. Whether the cap is applied once or multiple times does not change the outcome - the maximum withdrawal remains €50.

If a player chooses to use a bonus, it implies agreement with the terms. If those terms are not acceptable, participation in the promotion is optional.

Kind regards,

Wazbee Casino

Dear Wazbee,

Thank you for the response. However, I must respectfully point out several major issues:

1. Your terms clearly state that the maximum amount that can be won from the no-deposit bonus is €50.

I fully accepted and complied with that — I completed wagering, and the bonus was successfully capped at €50.

2. What I did after that cap was reached was done with real-money funds, which your system marked as withdrawable. There is nothing in your bonus terms that says:

-The capped balance remains subject to bonus restrictions

-Any future winnings remain void

-The cap can be applied more than once

3. If you intended to restrict further winnings until a withdrawal is made, this must be clearly stated in your terms. It is not. Applying a second cap retroactively — without disclosing this in the promotional rules — is a clear breach of fair gaming and transparency standards.

4. This is not about whether you must follow what other casinos do. This is about enforcing the rules you yourself published — not making new ones after the fact.

I played fairly, followed your stated rules, and won with real money. If you now admit that your system allows players to continue playing with funds that appear unrestricted but are still secretly capped, that’s a system designed to mislead players into forfeiting legitimate winnings.

I again request the full release of my €919 in winnings. I followed the rules. Your system failed to disclose additional restrictions. Your response confirms this.

Additionally, I must point out that at the time of this dispute, your website listed a license number from Antillephone N.V. (8048/JAZ2022-062), which I later confirmed was terminated in 2024.

This misleading licensing claim remained visible during the bonus and withdrawal process — and only disappeared after I raised the issue publicly.

This further confirms the lack of transparency players face, and undermines the trust that should exist in a licensed gaming environment. When players cannot verify the rules or the legitimacy of the license, they are left exposed to retroactive enforcement like what I experienced.

Sincerely,

Svit Oder

I can confirm that the communication with the casino team is still in progress. Thank you for your patience.

Dear Svitoder,

I have been informed by the casino team that your case will be resolved very soon and the amount will be paid. You should be contacted shortly.

I have extended the timer by 7 days. Please let me know if there are any updates in the meantime.

Hello Jozef and the Wazbee casino team,

I wanted to sincerely thank you for your support throughout this case. The issue has now been resolved, and I appreciate your time, effort, and persistence in helping reach a fair outcome.

Kind regards,

Svit

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear svitoder,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jozef