Wild Robin Casino - Игрок считает, что вывод его средств задерживается.

I requested a withdrawal on October 13th, and in the meantime it was never processed! I contacted the support chat to find out if everything was OK, they said everything was fine and that it was waiting to be processed! In the meantime, the 3 days that they say are normal have passed and nothing has happened! All the contacts tell me that it's in priority but that there's a high volume of withdrawals and it's been delayed a bit! I asked them to give me specific dates and they hung up on me!

Solicitei um levantamento no dia 13/10, entretanto nunca mais era processado! Contactei o chat de apoio para saber se estava tudo bem, diziam que estava tudo certo e que estava a aguardar processamento! Entretanto passaram os 3 dias que dizem ser normais e nada aconteceu! Todos os contactos me dizem que está em prioridade mas que há um grande volume de levantamentos e atrasou um pouco! Pedi que me dessem datas concretas e desligam o chat!

Dear Cristiano911,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cristiano911,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila