Wild Robin Casino - Вывод средств игроком задерживается.

I have asked a withdrawal of 500 euros one week and I receive only that we will complete the withdrawal as soon as possible. Nothing more detailed. Please, help me to receive my money.

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Dear gek9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Today is the 9th day from the date I requested the withdrawal. The withdrawal-must be completed within 3 business days according to their rules. I have communicated several times via email and live chat. I do not receive any response via email and i don t get a specific answer from the live chat.

Regarding to verification process, they did not ask me for anything and in the corresponding field, it says verification is not required.

Dear gek9,

Please allow me to ask you a few questions so I can fully understand your current situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you very much in advance for your reply.

Dear gek9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru