Wildsino Casino - Отказ игрока от участия в турнире отложен.

Wildsino do not pay anything and tell me that they do not require verification on my account since the 11th March. They say its still processing all the time i ask. 500€ is the Cashout i made using crypto. I had a 225€ bonus when i deposit 300€. Won 2855€, receive nothing and its now April!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Marlboro395,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your withdrawal and the lack of clarity from the casino, especially considering the amount involved.

To help us better understand your case and assess whether the casino has acted correctly, I would kindly ask you to provide some additional details:

• Could you please confirm whether your account is fully verified, or if any verification is still pending despite what support told you?
• What cryptocurrency did you use for both deposit and withdrawal?
• Have you successfully made any previous withdrawals from this casino?
• Could you please share a screenshot of your withdrawal history showing the €500 request?

Since your winnings originally reached €2855, it will also be important for us to verify how the final withdrawal amount of €500 was calculated and whether it aligns with the bonus terms.

If you have any relevant evidence, including communication with the casino, bonus terms, or transaction records, you can upload them here or forward everything directly to [email protected], and we will review it carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

I used the same deposit method for withdraw being Eth.

With regards to account verification they do not want it. They say account is upto date.

500€ is the maximum withdraw limit on my account. It states it on withdraw. Max 500€ and been pending since the 11th March.

I have sent a number of emails, made a complaint to them and been on the chat to get the same reply below.

Dear Jamie,

Thank you for contacting the Wildsino.com support team.

We sincerely apologize for any inconvenience you are experiencing with your withdrawal. We fully understand the importance of having timely access to your funds.

We want to assure you that there is nothing to worry about and that your funds are safe. We can confirm that your withdrawal request is still in queue by our Finance department. 

While there is a minor delay depending on the payment provider or internal checks, our team is working actively to complete your request in the nearest time possible.

Thank you for your understanding and continued patience thus far.

If you have additional questions, please feel free to contact us via email [email protected] or via Live Chat.

Yours sincerely,

Wildsino.com support team

Hi Marlboro395,

First of all, please accept my sincere apologies for the delayed reply.

Thank you for your previous message and the details provided.

Before we proceed further, could you please let me know if there have been any developments since your last update? For example:

• Has the €500 withdrawal been processed?
• Have you received any new communication from the casino?

If there are any updates or additional messages from the casino, please feel free to share them with us.

Thank you.

Dear Marlboro395,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru

Dear Marlboro395,

Thank you for your message.

We have received your email/reopen request informing us that the issue has been resolved and that you have received the full amount of €2,855.

We’re glad to hear that everything has been successfully paid out. Based on this information, we will now proceed with closing the complaint as resolved.

Should you encounter any issues in the future, please don’t hesitate to reach out to us again — we will be happy to assist.

Best regards,

Petronela

Casino.Guru