Wildsino Casino - Вывод средств игроками задерживается.

Good day,

Last year I won a large sum of money at the casino mentioned above. I made a withdrawal, which went through initially. Then they asked for further documents, which I submitted. However, since then, withdrawals have consistently taken 3-4 weeks. I currently have three pending withdrawals of €500 each, but they're all over two weeks old now. Their terms and conditions state that processing takes three business days, and then it takes even longer for the money to appear in my account. I understand all of that, but the withdrawals still haven't been processed. With the amount I still want to withdraw, it will take months, if not a year. Therefore, I am asking for your help.

greeting

Guten Tag,

ich habe letztes Jahr eine größere Summe Geld gewonnen bei dem angegebenen Casino habe dann etwas ausgezahlt was auch funktioniert hat dann wollten sie weitere dokumente von mir die ich auch eingereicht hab aber seit dem dauern die Auszahlungen immer 3-4 Wochen ich habe zurzeit wieder 3 offene Auszahlungs mit jeweils 500€ die aber auch alle schon wieder über 2 Wochen her sind und in den agbs steht das sie für die Bearbeitung 3 Werktage brauchen und dann dauert es nochmal bis es auf dem Konto ist. Das versteh ich auch alles aberes wurde ja immer noch nicht bearbeitet. Und bei der Summe die ich noch auszahlen will dauert das ja dann noch Monate wenn nicht sogar 1 Jahr deswegen bitte ich sie mir zu helfen.

gruß

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you been requested to submit any additional documents for the verification of your account recently?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• What explanation did you receive from customer support for the delay in the processing of your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I was asked to submit further documents at the beginning of the year, which I did, and even then it said it would only take 24 hours, but then I had to wait several weeks. After that, I was able to withdraw a little bit again, but now I've been waiting for over two weeks for the payout.

I only played online games and occasionally live casino games, but I made most of my winnings playing online games.

I achieved the winnings without a bonus.

I repeatedly contacted support, but usually received the same responses: they were sorry I had to wait so long and they were trying to process it as quickly as possible, but they never gave a real reason.

Ja ich wurde aufgefordert weitere Dokumente einzureichen Anfang des Jahres was ich auch gemacht habe und selbst da stand es würde nur 24 Stunden dauern wo ich dann aber auch einige Wochen warten musste danach konnte ich wieder ein bisschen was auszahlen aber jetzt warte ich auch schon wieder über 2 Wochen auf die Auszahlung.

Ich habe nur online Spiele gespielt und ab und zu Live- Casino aber den größten Teil des Gewinns hab ich bei online Spiele gemacht.

Ich habe die Gewinne ohne Bonus erzielt.

ich habe immer wieder mit dem Support geschrieben aber da Kahm meistens immer die gleichen Aussagen das es ihnen leid tut das ich solange warten muss und sie versuchen es so schnell wie möglich zu bearbeiten aber ein wirklicher Grund Kahm nie.

Hello Pure1998,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please, I really need help, it's very important to me.

Bitte ich brauche wirklich Hilfe es ist sehr wichtig für mich.

Dear Pure1998,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at [email protected].

Thank you for your understanding.

Best regards,

Kristina

Casino.Guru