Winawin Casino - Аккаунт игрока был заблокирован без объяснения причин.

You go through a lot over time. Unnecessary stalling tactics during verification and things like that. But what happened with "Winawin Casino" is easily the worst scam I've ever personally experienced.

I've been depositing small amounts of money to this casino for years now, but no more than €120 max per month because I'm just a cook in a kindergarten. I used various deposit methods.

And everything seemed to be going wonderfully for a long time.

Until the moment I won and requested a withdrawal. I never would have imagined that this casino would simply exclude me overnight.

Withdrawal request in the pipeline: €750 (daily limit)

and €1911 in my player account. You have to submit another withdrawal request the next day, and so on in this scam casino.

No email or anything else. Access denied.

So I tried the live chat. The operator sent me the exact same pre-written text that I later received as a reply to my emails to support@winawin. via the "HelpDesk."

Quote:

Thank you for contacting us. We would like to inform you that your account has been closed per the administration's decision. Unfortunately, this decision is final, and your account cannot be reopened.

No explanation whatsoever. Not a word about the money in my player account.

I definitely need help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for the quick reply.

I'm happy to answer your questions.

So, I only play slots.

I've been a verified member of WinaWin.com for many years.

I didn't claim a bonus.

My requested withdrawal of €750 was processed.

Unfortunately, I can no longer access my account to withdraw the remaining funds. Since the transfer was made two days ago and nothing has arrived since, I'm afraid I won't receive the rest.

Unfortunately, they haven't responded to anything yet.

Hello gamblnator,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear gamblnator,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

There's an update.

The casino has paid out the remaining balance in full.

I can only speculate about the reason for this decision.

I thank everyone who listened and helped me. You are invaluable.

This case can now be closed.

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru