WinGaga Casino - Вывод средств игрока задерживается.

This casino is a complete disaster. The first withdrawal on April 12th, 2026, was supposedly canceled on Wednesday due to a technical error, and on April 13th and 14th, I made two further withdrawals that haven't been processed. I received a €20 bonus at the beginning because I deposited €200, and I wagered that amount in full, totaling €2000 in real money, before requesting the withdrawals. So far, I haven't received anything. I only get empty promises, nothing! Every day they tell me my case is being prioritized, but nothing happens! After all, this involves €4700, of which I have €1000 in withdrawal requests, leaving €3700 in my player account that I still want to withdraw. Strangely, I can't even make a third withdrawal, supposedly due to a technical error. So now I only have two withdrawals left that need to be processed. It's giving me a real headache. That will take at least 5 months.

Dieses Casino ist echt katastrophal. Die erste Abhebung vom 12.04.2026 wurde am Mittwoch angeblich wegen eines technischen Fehlers stornierr und am 13.04 und 14.04 habe ich zwei weitere Abehbungen gemacht, die nicht bearbeitet wurden. Ich habe einen 20 Euro Bonus am Anfang gehabt weil ich 200 euro eingezahlt habe und habe das vollständig mit einem Umsatz von 2000 Euro in Echtgeld umgesetzt und habe dann die Abhebungen beantragt. Bis jetzt habe ich gar nichts bekommen. Ich bekomme nur Vertröstungen sonst nichts!!!! Jeden Tag schreiben die mir, dass mein Fall priorisiert wird aber es passiert nichts!!! Immerhin geht es huer aber um 4700 Euro wovon ich 1000 Euro Abhebungen habe und auf dem Spielerkonto sind dann noch 3700 Euro die ich noch abheben will. Ich kann komischerweise auch keine dritte abhebung mehr machen angeblich wegen eines technischen Fehlers. Und so habe ich jetzt nur noch zwei Bahbeungen die bearbeitet werden müssen. Ich bekomme echt Kopfschmerzen. Das dauert ja dann so mindestens 5 Monate.

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Dear Momo7777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Momo7777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yeah, just like at the other casino. Nothing arrived.

Jo genauso wie beim anderen Casino. Es ist nichts angekommen

If you can do anything, please do so, because I've never experienced such long delays. Almost three weeks have passed and still nothing has been paid.

Wenn Sie etwas machen können tun Sie es bitte, weil ich hatte noch nie so große Verzögerungen. Bald sind drei Wochen vergangen und immer noch nichts ist ausbezahlt

Dear Momo7777, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1. No withdrawal was made.

2. You don't need to upload anything. They do it automatically. However, I still sent all the necessary documents by email.

3. Yes, with a sports betting bonus. I had to wager €2000. And once I converted that into real money, I made withdrawals.

4. Sports betting

• 5. I have screenshots here. Each

5. Every time they say I'll receive it shortly, my payout is prioritized and processed as quickly as possible. But so far, nothing! I feel completely cheated and ripped off.

1. Es wurde keine Abhebung durchgeführt.

2. Man muss nichts hochladen. Die machen das selber automatisch. Ich habe aber trotzdem alle notwendigen Dokumente per Mail geschickt.

3. Ja mit einem Bonus von Sportwetten. Ich musste 2000 Euro umsetzen. Und als ich das in Echtgeld umgewandelt habe habe ich Abhebungen vorgenommen.

4. Sportwetten

• 5. Ich habe hier Screenshots. Jede

5. Jedes Mal sagen die Ich erhalte es Kürze, Meine Auszahlung wird priorisiert und so schnell wie möglich bearbeitet. Aber bis jetzt nichts!!!! Ich fühle mich verarscht und betrogen von vorne bis hinten

Dear Momo7777,

Thank you for your response and the information provided.

To better review your case, could you please send me:

• Screenshots of your pending withdrawals (including dates, amounts, and current status),
• A screenshot of your casino account balance showing the remaining funds.

You can upload them directly here or send them to my email at [email protected].

Thank you very much in advance for your cooperation.

Karla

Actual balance: 3489 euros

Already withdrawn: 1000 euros

First withdrawal: 500 euros withdrawn on 16.04.26.

Second withdrawal: 500 euros on 17.04.26

Please contact the casino directly.

Echtes Guthaben: 3489 Euro

Bereits abgehoben: 1000 Euro

Erste Abhebung: 500 Euro am 16.04.26 abgehoben.

Zweite Abhebung: 500 Euro am 17.04.26

Bitte dann direkt mit dem Casino in Verbindung setzen

Here is the first withdrawal from April 16th.

Hier noch die erste Abhebung vom 16.04

Dear Momo7777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Jana, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Momo7777,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite WinGaga Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Casino Guru,

We are processing this withdrawals and will let you know once completed.

Kind Regards,

WinGaga Team

Dear WinGaga Casino,

Thank you for the update. We would greatly appreciate it if you could keep us informed once the payments for the player are released. Thank you for your continued support.

I'm having massive problems with the verification process. Last Friday, they asked me to complete a verification. I was supposed to upload my credit card details, transaction history, ID, and a selfie next to my ID with the website in the background. I did all of that. Everything was accepted initially, except for the selfie. They didn't clearly state that I needed two selfies showing the back of my ID. And why on earth did the casino's website have to be visible in the background? That's ridiculous and absurd. Just showing my ID next to my face should be enough. After the sixth attempt, it was finally accepted. And then they asked for the transaction history again, even though they'd already accepted it. They're using their power to prevent me from even getting a payout. These stupid verification methods are really getting on my nerves.

Ich habe massive Probleme jetzt bei der Verifizierung. Am Freitag letzte Woche haben die mich aufgefordert eine Verifizierung durchzuführen. Ich sollte meine Kreidtkarte, Transaktionsverlauf, Ausweis und mein Gesicht neben Ausweis mit der website im hintergrund magheb. Das alles habe ich gemacht. Es wurde alles erstmal angenommen außer das mit dem Selfie. Die haben es auch nicht klar geäußert dass man zwei selfies machen muss mit der Rückseite des Ausweises. Und warum zum Teufel musste im Hintergrund die Website des Casinos sichtbar sein??? Das ist doch dumm und schwachsinnig. Es reicht doch einfach der Ausweis neben dem Gesicht. Nach dem sechsten Mal wurde es auch angenommen. Und dann verlangen die wieder den Transaktionsverlauf, obwohl sie denn schon angenommen haben. Also sie spielen mit Ihrer Macht, dass es gar nicht erst zur Auszahlung kommt. Und diese dummen Verifizierungsmethoden gehen mir richtig auf den sack

Dear Casino Guru,

We are currently looking into this matter and will provide an update shortly.

Kind Regards,

WinGaga Team

Why are you doing this to yourself? Can't you just pay me the money without asking for some stupid thing from me? It's been over a month now and still no money. You're being honest, aren't you? Please send the money now, I'm fed up with waiting. Ideally, send the whole amount, around €4,500. This is truly outrageous.

Warum machen Sie überhaupt sowas? Können Sie einfach nicht das Geld mir auszahlen ohne irgendeine dumme Sache von mir zu fordern??? Jetzt ist schon über 1 Monat vergangen und immernoch ist kein Geld da. Sie wollen doch ehrlich sein oder nicht?? Schicken Sie jetzt bitte das Geld ich habe keine Lust mehr zu warten. Am Besten alles also circa 4500 Euro. Das ist wirklich unverschämt

Dear 4raBet Casino,

Thank you for your message. Could you please provide us with an update regarding this matter? Your continued assistance is greatly appreciated.