WinMega Casino - Игрок еще не получил свой выигрыш.

There were only 2 withdrawal methods:

• rapid transfer bank

• Skrill

I requested a withdrawal via Rapid Transfer Bank, but still nothing. It's supposed to be instant, am I wrong?

My request is still "pending." What does that mean? Do I need to add anything else?

You can't even contact customer support because the physical button DOESN'T WORK.

le modalità di prelievo erano soltanto 2:

• rapid transfer bank

• skrill

Ho richiesto il prelievo tramite rapid transfer bank ma ancora nulla. Dovrebbe essere istantaneo sbaglio?

la mia richiesta è ancora "in sospeso" cosa vuol dire? Devo mettere altro?

Non si può neanche contattare l’assistenza clienti in quanto il pulsante fisico NON FUNZIONA.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Frasca07,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Frasca07,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Frasca07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.