Winzter Casino - Счет игрока закрыт, а средства задержаны.

Greetings,

I have a problem with Winzter Casino.

After fully verifying my profile, I started playing on their sports betting site.

I used their welcome bonus and then won with real money and requested a withdrawal of 1000 euros.

After days passed, my withdrawal request was rejected and my account was closed for no reason.

I received an email informing me that I would receive a refund for all deposits made on their site.

This is June 24th.

I was told that I would receive the money within 14 business days.

To date, I have only received a portion of the 490 euros I am owed.

More or less half.

But they don't respond to emails anymore and in chat they are vague and don't know what to tell me.

Not only did they not pay my withdrawal for no reason, but now they won't even give me the money back for the deposits I made on their fake site.

I would like a hand from you, because the days go by and the situation is the same

Thank you

Salve,

Io ho un problema con Winzter Casinò.

Dopo aver verificato completamente il mio profilo, ho iniziato a giocare sul loro sito nelle scommesse sullo sport.

Ho usato il loro bonus di benvenuto e poi ho vinto con soldi reali e richiesto un prelievo di 1000 euro.

Dopo che sono passati giorni , la mia richiesta di prelievo è stata respinta e mi è stato chiuso l account senza motivo.

Mi è arrivata un email che mi informava che avrei ricevuto il rimborso di tutti i depositi effettuati sul loro sito.

Questo il 24 Giugno.

Mi è stato detto che entro 14 giorni lavorativi avrei ricevuto i soldi.

Ad oggi ho ricevuto solo una parte dei 490 euro che devo ricevere.

Più o meno la metà.

Ma non rispondono più all email e in chat sono vaghi e non sanno che dirmi.

Non solo non mi hanno pagato il prelievo senza motivo ma adesso non mi danno nemmeno i soldi indietro dei depositi effettuati sul loro sito fake.

Vorrei un mano da voi, perchè passano i giorni e la situazione è la stessa

Grazie

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When did you create your casino account, and when was it closed?
• Can you please clarify the total amount of money that has been paid out and how much remains to be withdrawn?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

HI,

I played exclusively on sports betting.

The account was opened on June 7th, then I used the welcome bonus for sports which however I lost.

I later made further deposits and won 1400 euros.

I withdrew 1000 euros, and after a few days on June 23rd they no longer let me log in to their site and they blocked my account.

On June 24th they wrote to tell me that they would refund my deposits

I have to receive 490 euros and I received 200 euros almost immediately but then nothing more

I await your reply, thank you

Ciao,

ho giocato esclusivamente su scommesse sportive.

Il conto è stato aperto il 7 Giugno, poi ho utilizzato il Bonus di benvenuto per lo sport che però ho perso.

In seguito ho effettuato altri versamenti e ho vinto 1400 euro.

Ho prelevato 1000 euro , e dopo alcuni giorni il 23 Giugno non mi faceva più entrare sul loro sito e mi hanno bloccato il conto.

Il 24 Giugno mi scrivono per dirmi che mi avrebbero rimborsato i depositi

Io devo ricevere 490 euro e ho ricevuto quasi subito 200 euro ma poi più nulla

Aspetto risposta grazie

Thank you for your reply. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.