Wishking Casino - Игрок требует возврата средств из-за игнорирования его запроса на самоисключение.

Hello, i have asked for a permanent self exclusion via vip email since the 7th of July but they Keep ignoring me since then. Therefore, i demand getting back every deposit i made during this period. They used to respond to every email within a day until now. Im pretty sure they ignore me intentionally so I keep depositing

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Dear Magnificenttt,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling section, and I found this:

Self-Exclusion

If you are diagnosed with a gambling addiction or wish to refrain from gambling for any reason, we are here to support you.

Self-Exclusion allows you to voluntarily exclude yourself from all gambling services for a set period. This decision is binding and cannot be reversed within the chosen timeframe.

Email: [email protected]

You may request to exclude yourself from our services for a period between 6 months and 5 years.

Self-exclusion is binding and cannot be reversed during the selected period

You must not create a new account during this time

Any attempt to bypass self-exclusion may result in a permanent ban

You will not receive promotional materials during the exclusion period

To activate self-exclusion, contact: [email protected]

Could you please advise whether you tried contacting the official email address listed in the responsible gambling policy? Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected].

Thank you very much for your cooperation.

Best regards,

Kristina

There was communication and they assured me that once my last withdrawal was completed they would close my account. However, the withdrawal was completed and the account remains open.

Υπήρξε επικοινωνία και με διαβεβαίωσαν ότι μόλις ολοκληρωθεί μια τελευταία ανάληψη μου θα κλείσουν τον λογαριασμό μου. Ωστόσο η ανάληψη ολοκληρώθηκε και ο λογαριασμός παραμένει ανοιχτός.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Magnificenttt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina