Wonaco Casino - Вывод средств игрока задерживается.

Hello, unfortunately my payment has been in transit for four days, even though it was sent by the casino. I can no longer see the money in the casino account. On Saturday, they wrote that a bank transfer takes a maximum of three days; now it's day four and still no money in the account.

Guten Tag leider ist meine Zahlung seit 4 Tagen unterwegs obwohl sie von Casino los geschickt wurde ich sehe das Geld auch nicht mehr im Casino Samstag haben sie geschrieben das es maximal 3 Tage bei einer banküberweisung dauert jetzt ist Tag 4 und immernoch kein Geld auf dem Konto

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Warzone,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino has already sent the money, but it hasn't arrived in the account yet.

Das Casino hat das Geld ja schon los geschickt aber bis jetzt ist es nicht auf dem Konto angekommen

My bank has rejected the casino's payments. I want the casino to completely disconnect from my bank.

Meine Bank hat die Zahlungen des Casinos abgelehnt. Ich möchte das Casino sämtliche Verbindung zu meiner Bank löscht.

Dear Warzone,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Warzone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything is clear.

Alles geklärt

Dear Warzone,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru