Woopwin Casino - Игрок еще не получил свой выигрыш.

Hello Guru support,

Woopwin Casino isn't paying out my winnings. In the live chat, I only hear that it will take a few days longer and that I should wait 48 hours. After that time, they say I have to wait another 10 days. I requested the withdrawal on December 4th, 2025, and I'm wondering if they can't be serious about it taking so long. What kind of world do we live in? Many casinos process withdrawals within minutes. It's quite clear to me that the casino is delaying the payout. Can you help me?

Hallo Guru support,

das woopwin casino zahlt mein gewinn nicht aus im live chat höre ich nur das es ein paar tage länger dauert warten sie 48 stunden nach diese zeit sagen die das ich nochmal warten muss bis 10 tage.habe die auszahlung am 4.12.2025 beantragt und ich frage mich es kann doch nicht der ihr ernst sein das man so lange zeit braucht wo leben wir .Viele casinos machen es in minuten takt.für mich ist es hier ganz klar das dass casino die auszahlung herauszögert.können Sie mir helfen?

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Dear eugen2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear eugen2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila