Wyns Casino - Игрок еще не получил свой выигрыш.

Hello,

I requested two €500 withdrawals on May 28, 2026 and one €400 withdrawal on May 29, 2026, and I still haven't received the money.

The support team always gives the same copy-pasted messages, claiming the money is almost ready for payout, etc. They always say it takes 3-5 business days, but this timeframe has long since been exceeded, hence the complaint.

I know that casino sites deliberately delay payouts, hoping that you'll cancel them and gamble away the money. A bank transfer doesn't take two weeks, I'm asking you, how do other sites manage to offer instant payouts, or at least make them take less than a minute?

I urgently need the money because I have bills to pay and I've been waiting for it for almost two weeks now. I've mentioned this to support several times, but they don't have access to it.

Hallo,

ich habe 2x 500€ Auszahlungen am 28.05.2026 und eine Auszahlung in höhe von 400€ am 29.05.2026 beantragt und das geld immer noch nicht erhalten.

im support immer die gleiche copy paste narichten, das angeblich das geld fast in auszahlung ist usw. Gesagt wird immer das es 3 -5 werktage dauert, diese wurden längst überschritten deswegen die beschwerde.

Ich weiß ja das casino seiten extra die auszahlungen verzögern, in der hoffnung das man diese abbricht und verzockt. eine überweisung dauert doch keine 2 wochen ich bitte drum, wie schaffen andere seiten das instant auszahlen zu können, bzw dauert das keine minute so eine auszahlung zu tätigen.

ich brauche das geld jedoch dringend da ich rechnungen begleichen muss und nun seit fast 2 wochen auf das geld warte. mehrfach habe ich das im support erwähnt aber die haben ja keinen zugriff drauf.

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Dear Casinogamer123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Twelve days have already passed and I just received another copy-pasted message from the support team. Honestly, I don't think anything will change, not even in two days.

Best regards

Hallo,

es sind bereits 12 Tage verstrichen und grade eben bekam ich erneut eine copy paste naricht vom support team, ich glaube ehrlich gesagt das es sich nicht ändern wird, auch nicht in 2 tagen.

liebe grüße

Good day,

Today is day 14, and as expected, nothing has changed so far. I urgently need help because I desperately need the money, and I already informed casino support last week that I have outstanding bills, which they are ignoring.

Guten Tag,

heute ist Tag 14. und wie erwartet hat sich auch bis jetzt nichts geändert. ich bitte dringend um Hilfe da ich das geld echt dringend brauche, und den casino Support schon letzte woche mittgeteilt habe, das ich rechnungen begleichen muss und diese ignoriert werden.

Dear Casinogamer123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

No, I still haven't received the money, and as usual, support has been telling me for a week now that the money should supposedly be paid out soon. I would really like to get a response from the casino, if possible. Unfortunately, support is completely useless. @wynscasino

Hallo,

nein ich habe das geld immer noch nicht erhalten, und wie immer teilt der support mir seit einer woche mit, das das geld angeblich in kürze ausgezahlt werden soll. ich würde gerne echt eine antwort vom casino erhalten, wenn möglich. der support bringt ja leider garnix. @wynscasino

can u guys pls help me i still didnt got the money. can pls the casino wynscasino can answere?

Hello Casinogamer123,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Casinogamer123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla